Job Description

Company Description

Facilities Management - Account Manager

Location - Penguin Facilities Management, Leeds, LS1 2JA.

Role - Administrator

Salary - 30,000 per annum

Penguin FM is a total facilities management provider that offers a range of hard facilities management services to ensure safety and compliance. Our services include planned preventative maintenance, reactive maintenance and building compliance services. We work proactively with clients to minimise call-outs and provide reactive services 24/7.

Our mission is to deliver a FM service that is adaptable to meet our customer's requirements. By continuous collaboration and new technologies, we will change the way property maintenance services are delivered to maximise our customer's success.

We are also committed to becoming the UK's leading sustainable, carbon-neutral facilities management company. Sustainability is at the heart of our strategy, and we are actively working towards net-zero operations through innovation, responsible practices, and environmentally conscious service delivery.

Role Description

As an Account Manager, you will play pivotal role in the driving growth and expanding the services we provide to our client base. You will be responsible for identifying new business opportunities, building relationships with key stakeholders and developing existing relationships with our clients. You will be responsible for the overall performance of each client's account, working without help and service desks to ensure contract KPIs are being met.

Team Leadership

Empower, lead and support the team of help and service desk co-ordinators within the operations department. Serve as the link of communication between key customers and the internal teams, inclusive of escalations. Collaborate with the Operations department and Director Team.
Conduct weekly operational meeting and reporting to the team and the Directors.

Responsible for the operational divisions for profit and loss with a key focus on maintaining profit margins and all works are billed correctly. Responsible for ensuring all contracts are delivered to the correct service levels. Drive continuous improvement by proactively identifying areas of improvement and report in writing to the directors.

Client Leadership

Build and maintain strong, long-term relationships with key decision-makers with all clients. Develop a trusting relationship with the clients to ensure they do not turn to competition. Proactively identify and address client concerns, exceeding expectations and ensuring satisfaction. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives Acquire a thorough understanding of key customer needs and requirements. Serve as the link of communication between key customers, internal teams and directors inclusive of escalations. Preparing new account documentation and client information packages. Lead mobilisation of new sites or services to new and existing clients.

Sales Leadership

Identify cross-selling opportunities within the portfolio, leveraging our diverse services. Managing our CRM database or similar and maintaining accurate records of all sales opportunities. Manage the remedial (quotes) sales pipeline and forecast sales growth (new opportunities) for assigned accounts. Conduct market research to uncover new business opportunities within assigned accounts. Attending meetings, seminars, exhibitions, and client/supplier entertainment events as required.

Supplier Leadership

Lead new supplier partner onboarding through introductions, meetings and referrals in areas of need. Preparing new supplier account documentation and onboarding minimum required information packages, then stored of our CAFM. Negotiate contracts with new and existing supplier partners, ensuring optimal terms and maximising profitability. Stay abreast of industry trends and best practices, adapting strategies to ensure we remain competitive. Carry out supplier review meetings, issue relevant reports based on performance to ar risk (under performing) suppliers.

Application Process

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for Penguin Facilities Management.

Please send your application to mike.robinson@penguinfm.co.uk

Penguin Facilities Management is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Note: The above job description is a general overview and may be subject to change based on specific business needs.

If you're passionate about business development, client relationships, and contributing to the success of a growing company, we'd love to hear from you! Apply today and be part of our exciting journey.

Application deadline: 20th September 2025.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: Up to 30,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Health & wellbeing programme Sick pay
Work Location: Hybrid remote in Leeds LS1 2AJ