Job Description

Job Title: Account Manager (Partner/Client Success Manager)

Location: This role offers hybrid working hours \xe2\x80\x93 2 days in our London office (Oxford Street) and 3 days WFH

Salary: \xc2\xa345K + other benefits

Job Type: Full Time \xe2\x80\x93 Permanent

Webloyalty International is a leading provider of online rewards programmes and partners with over 200 Travel and Retail websites globally.

Discover a vibrant world of digital marketing by joining Webloyalty, where collaboration, diversity, and inclusion are at the core of our values. Our team-centric environment is built on mutual respect, open dialogue, and continuous personal and professional development. We appreciate the value of diverse minds and talents, encouraging unique perspectives that drive creativity and innovation.

The Account Manager role is a hands-on, client-centric opportunity. Collaborating with Senior Managers and Directors, you\xe2\x80\x99ll oversee and nurture a portfolio of Webloyalty partnerships, maximizing their long-term value.

Our commitment to top-tier account management is reflected in our welcoming, transparent work atmosphere. This role demands a blend of business acumen, analytical skills, and expertise in online marketing and operations.

For those eager to expand their skill set and embrace new competencies, including the latest in ad-serving and multivariate testing, this role offers a path for professional growth.

What to expect?

Relationship management

• You\xe2\x80\x99ll handle client relationships to retain and boost client profitability, showcasing a deep grasp of client priorities and being responsive to their needs
• Manage regular contact and assigned calls with clients
• Prepare and present at quarterly client review meetings
• Collaborate with internal and client-side stakeholders the client optimization strategy
• Assist the Director during contract renegotiations including commercial terms
• Conduct training/partner overview sessions with clients where appropriate

Reporting and analysis

You\xe2\x80\x99ll analyze data from multiple marketing channels, creating concise reports and presentations to inform the business owner\xe2\x80\x99s decisions(e.g. generate daily, weekly and monthly reports for delivery to clients where required)

• Create and analyse various reports using Cognos, SAS and Webloyalty\xe2\x80\x99s bespoke suite of tools
• Project client revenue forecasts
• Analyse campaign data and trends and work with Finance to validate and reconcile data and client reporting
• Work with teams to identify and close data gaps in order to resolve data integrity issues

Campaign management

• While a dedicated ad ops team manages the majority of campaigns, your role involves a strong grasp of campaign deployment. You\xe2\x80\x99ll launch new client assets, collaborate with partners for campaign maintenance, and ensure integrity. Additionally, you\xe2\x80\x99ll partner with our marketing team for implementing, tracking, and analyzing multivariate testing across various channels (Web, app, email)
• Full training will be given on Google Campaign Manager (formerly known as DoubleClick) and internal systems

About you:

• Strong Account Management experience with digital/online/e-commerce/affiliate network background; subscription, membership and/or continuity club experience valued
• Strong interpersonal skills with demonstrable ability to bond with clients and nurture on-going relationships.
• Highly proficient at creating and delivering client presentations
• Numerate and confident with conducting analysis with a logical approach to problem-solving
• Ability to work well with business users in gathering requirements and interpreting them in order to meet the user\xe2\x80\x99s business needs, including understanding technical concepts and explaining them to non-technical stakeholders
• Must be a team player with a collaborative work ethic, who can also work well independently. Strong desire to succeed. Highly motivated, flexible, adaptable nature
• Ability to juggle multiple projects under tight deadlines while producing high quality work. Must work well in a dynamic, fast-paced work environment with frequently changing priorities
• Proficiency in Excel, Word and PowerPoint required

Nice to have:

• Experience in affiliate marketing account management, network side, would be advantageous
• Experience with online reporting packages preferred e.g. SAS (functional experience is more important than technical expertise) as well as generally tech savvy
• Working knowledge Google Campaign Manager
• Additional foreign languages welcomed e.g. French, Spanish, Dutch

About Webloyalty:

Our partners range from large multichannel or pure-play retailers, to international travel and entertainment brands, to domestic businesses with transactional websites. Through the promotion of our membership programmes (via banners on their confirmation pages), we empower our partners to drive incremental revenue whilst building stronger relationships with their customers.

Work-Life Balance:

We understand the importance of work-life balance. Our flexible working arrangements allow you to find the perfect harmony between your home and Webloyalty offices, prioritising your needs, your family, and your customers.

What We Offer:

At Webloyalty, we truly value our employees, and recognize the significant contributions they make. We understand the importance of acknowledging your commitment, aspirations, and achievements. That\xe2\x80\x99s why our rewards package is consistently reviewed to ensure it\xe2\x80\x99s aligned with your ambitions and accomplishments.

Bluetownonline