Job Description

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world\'s top 100 brands including Coca-Cola, Ford, Rolex, Nestl\xc3\xa9, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today\'s content experience.

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

What does an Account Manager do at Hogarth?

Our Account Managers (AM) are super-organised and adept multi-taskers. Accountable for end- to-end project delivery and responsible for delivering projects on time, on specification and on budget. Our AM possess good project and client management skills and best-practice methodology and is the key point person for projects and relaying timing, scope, budget, resource and change information to the wider project and production teams.

You are well organised with a passion for production, marketing and advertising and a desire to grow and develop.

Key areas of responsibility

Communication

• The key day-to-day contact for clients across projects they\'re working on
• Understanding of clients\' needs to deliver high satisfaction levels
• Ensure awareness of timelines and deliverables on projects
• Responsible for managing the client relationship with a focus on Client delivery
• Act as the primary client contact for delivery, structure regular status updates and communications with clients, define scope and approach, set and manage expectations and deliverables and if required escalate issues as required to SAM/SCM
• Ensure a clear understanding of the production brief, deliverables and timeline for each Project

Collaboration

• Demonstrate strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables

Process

• Manage small-to-medium projects independently, from initiation through to completion
• Work with cross-functional teams in a fast-paced agency environment
• Manage client objectives, budget, expectations, deliverables and timelines and communicate changes/direction to team members
• Keep projects on track through clear task lists, timing schedules, risk register, trackers, status and contact reports
• Participate actively and can knowledgably articulate status internally and during client interactions
• Identify potential project risks and if needed, escalate to SAM/SCM
• Liaise with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
• Ensure the highest quality is always delivered to clients

Financials

• Own project budget and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
• Manage POs, financial reporting, tracking, billing against all project budgets

Requirements

• An understanding of marketing and production implementation processes across key channels such as digital, video, content, social etc
• Understanding of the production and the creative development process, content production, technology, quality assurance testing and marketing methodologies
• Ability to manage small projects with varying components, demonstrating ability to deliver on time and on budget
• Experience of client relationships
• A professional, calm, approachable demeanour
• Strong written and verbal communication
• An appreciation for how great work gets done and a commitment to ensuring flawlessexecution and delivery
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheet, Trello, Miro etc

#LI-BS2

#LI-Hybrid

Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

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