Job Description

Description

Join Zencargo as an Account Manager and drive strategic growth for our customers and business.

As an Account Manager at Zencargo, you'll take full commercial ownership of a defined portfolio of customers, focusing on growing gross profit and maximizing customer lifetime value. You'll be the trusted partner and strategic advisor to your clients -- shaping their logistics vision, ensuring clear ROI, and deepening engagement through our innovative platform, services, and expert team.




This is a high-impact, growth-oriented role for a commercially minded relationship builder who thrives on using data to unlock value, spot opportunities, and deliver measurable results. If you're driven, strategic, and ready to take ownership of your success, we want to hear from you.

Own your book of business

: Drive volume and gross profit growth across your customer portfolio, with full accountability for performance.

Build long-term value

: Create and maintain a living

Joint Impact Plan

for each customer, aligned to clear ROI levers: transport spend, working capital, revenue, productivity, and CO? reduction.

Drive platform adoption

: Champion Zencargo's technology, ensuring full customer engagement with features, reporting, automation, and optimisation tools.

Strengthen relationships

: Build strong multi-threaded relationships across customer organisations, expanding stakeholder engagement and becoming a trusted advisor.

Lead strategic conversations

: Run customer-facing business reviews, unlock new opportunities (lanes, modes, supplier optimisations), and present actionable insights from data.

Collaborate cross-functionally

: Partner with Operations, Pricing, and Product teams to deliver value. Own pricing discussions, rate card alignment, and escalation resolution.

Key Responsibilities

Manage a portfolio of strategic accounts Build and execute strategic account plans with defined growth targets Increase stakeholder engagement and account penetration Lead regular Business Reviews and ROI storytelling Drive proactive platform usage and feature enablement Monitor daily performance metrics using internal BI tools (e.g. Thoughtspot) Collaborate with Pricing & Procurement on rate optimisation and publishing Identify upsell/cross-sell opportunities based on customer data and pain points Own customer communication for escalations and partner with internal teams to resolve root causes Support aged debt management through AR tool review and customer follow-up

What You'll Bring

Proven success in account growth and stakeholder management

Strong strategic thinking and planning capabilities
Data-literate and ROI-focused with ability to translate insights into action
Experience with platform adoption and B2B SaaS-like value delivery in logistics

Excellent communicator and relationship builder

Skilled presenter, confident leading senior conversations
Collaborative, solution-oriented team player
Strong prioritisation and project management ability

Proficient in Google Suite, BI tools (e.g. Thoughtspot), and CRM systems

Strong understanding of international freight forwarding and supply chains
Comfortable navigating customer data to find value levers

About Zencargo

Zencargo is a digital-first freight forwarder & logistics provider. Our platform allows customers to book, maintain and keep track of their international freight as well as use analytics to drive intelligent supply chain decisions that help their businesses thrive.




Whilst shipping is a complex trillion-dollar industry, you might be surprised to know that many of the processes that could be simplified with technology are currently done over the phone, by fax and email or even jotted down on scraps of paper




Our services include ocean, air and rail freight as well as trucking and cargo insurance. We deliver significant time, paper and financial savings to our customers offering instant quoting, easy booking and an online dashboard to give them 360 degree, 24/7 visibility on their shipments. Shippers and their counterparts collaborate to oversee their logistics on Zencargo and all their supply chain data is stored together in the cloud making business analytics easier than ever.




At Zencargo, we believe that technology can simplify logistical complexity and tear down barriers to trade. Automating trade and logistics operations and providing access to data and analysis will help companies to trade smarter and more efficiently, freeing businesses to concentrate on key outcomes. Only by combining human endeavour and technology, can we build smarter supply chains that know no borders.

Life at Zencargo

What's in it for me?

Zencargo is where you come to do something you're passionate about, and learn new things. We are in scale mode at Zencargo and we work to realistic growth targets and metrics. You will thrive here if you enjoy working in a scaling environment. As we grow we want you to grow with us. At Zencargo there is a huge opportunity to build your experience and grow your career. We want you to be part of the team for a long time to come, and we will focus on helping you get to where you want to be. We all have dreams and aspirations. As part of the Zencargo team, we ask you to deliver your optimum work and help us create real value for our customers and teams.

Work, Life and Balance

At Zencargo, we work hard! We do, however, realise that you have family, friends, interests and life outside the world of work. As a scaling business, we constantly evolve our reward and benefits approach.

Here are some highlights!

United Kingdom

Generous Annual Leave Flexible, Remote and Hybrid Working Home Equipment Allowance BUPA Private Medical Insurance Annual L&D Budget Paid Volunteering Days Pension Scheme Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

Netherlands

33 days paid holiday annually, including statutory Dutch national public holidays Pension Scheme Flexible, Remote and Hybrid Working Home Equipment Allowance Annual L&D Budget Paid Volunteering Days Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

United States

33 days paid holiday annually, pro rata, including national public holidays and Veteran's Day Home Equipment Allowance 401K Pension Scheme Private healthcare scheme Annual L&D Budget Paid Volunteering Days Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay




United States

Our Vision, Mission and Values

Zencargo is a company driven by our

Vision, Mission and Values

. We conduct values interviews as part of our recruitment process to ensure we are able to hire top talent that embodies concepts that align with our core values and beliefs.

Our Zencargo Vision

- "A world with smarter trade"

Our Zencargo Mission

- "To make customers' supply chain their competitive advantage"

Our Zencargo Values

We Learn Fast and Grow We Build Trust We Take Ownership
We Deliver Outcomes

A Fair Chance

Every role in the Zencargo team is open to applications from all sections of society. We believe in the superpowers and potential of everyone, regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, you.


More than just encouraging your application, we're committed to conscious inclusion that (we hope and intend) cultivates an environment of belonging.

We open our doors to those who share these motivations.