Job Description

About Us

Granada Secondary Glazing is the UK's market leader in premium secondary glazing solutions. Serving both residential and commercial clients, we specialise in bespoke products that improve thermal efficiency, reduce noise, and enhance security. With a strong reputation for quality, innovation, and customer care, we're now focused on expanding our reach in the trade sector--and you could be an essential part of that journey.

The Opportunity

We're looking for a relationship-driven, proactive, and customer-focused Account Manager to help us grow and manage our trade accounts. Whether you're already in an Account Manager role or working in internal sales or customer service and ready for your next step, this is a chance to own client relationships and be a key figure in our trade expansion.

This is not just a sales role--it's about building long-term partnerships, understanding client needs, and being the trusted face of Granada in your territory.

Key Responsibilities

Client Relationship Management:

Build and maintain strong relationships with existing trade customers, understanding their business and providing solutions that add value.

New Business Development:

Identify and convert new trade opportunities through a consultative approach--focusing on trust, service, and expertise.

Account Management:

Act as the go-to contact for your clients--handling day-to-day enquiries, resolving issues, and ensuring smooth order processes from enquiry to delivery.

Territory Growth & Travel:

Regularly visit clients, attend site meetings, and occasionally stay overnight to service the region effectively.

Lead Handling:

Respond to and qualify trade enquiries, ensuring timely follow-up and professional management using our CRM system.

Collaboration & Insights:

Work closely with the internal trade team and marketing manager to share market feedback and support targeted campaigns and initiatives.

What We're Looking For

Experience in account management, customer service, or internal sales. Passionate about building relationships and delivering excellent customer service. A real 'people person', someone who has the best interest of our clients from the get-go. This role would be ideal for someone ready to take the next step in their career with confidence and support. Excellent communication and interpersonal skills. Comfortable with regular travel and occasional overnight stays.

What Success Looks Like

Trusted relationships with trade customers and consistently high service levels. Increased client engagement, retention, and account growth. Effective management of your sales territory and customer base. Proactive, energetic approach to managing your day and driving results.

Why Join Granada?

Join a respected and growing business with a commitment to quality and customer focus. Gain autonomy in your region with support from a strong internal team. Benefit from career progression, training, and the chance to truly make a difference. Work in a dynamic environment where relationship-building is as important as selling.
A very competitive basic salary is on offer for this role, with a generous bonus structure available.

This role would suit someone around the M4 triangle, someone who is happy to travel and stay in hotels from time to time.

Job Type: Full-time

Pay: Up to 45,000.00 per year

Benefits:

Company pension Work from home
Schedule:

Monday to Friday
Licence/Certification:

Driving Licence (required)
Work Location: On the road