Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Account Manager



Position Concept

As the post holder, you will be expected to have a detailed technical understanding of the installed MEP systems, contingency procedures and be proactive in coaching other members of your team to ensure capability is consistent within the team. The Account Manager will also be expected to become familiar with all aspects of the administrative and compliance requirements of the contract and Integral/JLL process & procedures.



Working closely with the engineering team the Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence.



The Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness.



Key Tasks

Duties to include:

Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors.

Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). Making recommendations for improvement and providing concise technical reports when required.

The management control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.

Working closely with the engineering team you should ensure that for Specialist Vendors visits have been prepared and approved inline with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works.

Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's).

Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress and managing the team performance to ensure compliance with expected outputs.

Attend weekly operations meetings, and other client meetings as requested, in conjunction with Monthly & Quarterly Report Meetings.

Completing the Monthly and Quarterly Engineering Reports ensuring that significant events or activities are noted. (Including MEP Asset Reliability Reports)

Ownership of engineering risk register and report on critical systems availability/asset reliability.

Review of engineering competency, skills gaps and future training, ensure contract is staffed by competent teams, ensuring post holders are fully competent and that effective succession planning arrangements are in place.

Compilation of critical incident & near miss reporting and after-action reviews for any critical incident.

Ensure all MEP planned/corrective/reactive maintenance is undertaken in line with requirements of OEM/SFG20 as a minimum.

Ensure all critical equipment operational issues are brought to the Customers attention immediately and provide all relevant reports with recommendations

Ownership of statutory compliance (Logbooks) and Integral/JLL Global and Regional Compliance Standards.

First Line Management of escalation of Specialist Vendor performance issues.

Ensure all technical / legislative updates are effectively communicated and implemented by the engineering team

Active participation in the site escalation process, including on-call and support in the event of MEP emergency response requirements.

Ownership of the financial performance of the account including the development of opportunities relating to projects.

Personal Specification:

Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres or Similar

HV/LV Authorised Person (Or the ability to attend the training required to obtain sign off by AE)

Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)

C&G Pts. 1 & 2, equivalent or exceeds.

18th Edition IEE:

Wiring and Installation.

IOSH Managing Safely (Or NEBOSH equivalent)

Excellent communication skills and the ability to deal with all levels of staff/management/customers.

Ability to lead, motivate and direct a small team of engineers and supervisors. Completed ILM3/5 or similar.

Enthusiasm & Proactive in achieving the highest standard of operation.

Have excellent IT and report writing skills.

Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.

Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.

Demonstrate a willingness to attend on and off-site training for MEP assets, this may require nights away from home due to the nature of the specialist training such as HV/LV Authorised Person Training

Advanced communication skills with a full understanding of customer needs & expectations

A high level of initiative, with drive to continuously improve the operation.

A smart presentable professional appearance

Ability to comprehend and act upon both verbal and written instructions

Integrity, honesty and punctuality is also expected

Collaborative Team Player, who works effectively to achieve common goals.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.