Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Account Manager - JLL Workplace Management

JOB LOCATION:

60 London Wall, London (Static)

RESPONSIBLE TO:

Senior Account Manager

PURPOSE To provide exceptional workplace management services to the Pam client at 60 London Wall. The Account Manager will ensure efficient and effective service delivery in line with agreed budgets and service specifications, monitor and report on quality and financial performance of all services, and drive continuous improvement in service delivery through innovation and operational excellence.

MAIN DUTIES AND RESPONSIBILITIESClient Relationship Management

Act as primary point of contact for the Pam client, providing leadership in maintenance management and readily available information on service plans and operational records Ensure full compliance with Pam contract specifications and JLL service standards Provide monthly performance reports in agreed format to both internal stakeholders and Pam client Provide operational support for all maintenance and workplace management activities

Health, Safety and Environmental

Ensure adherence to all JLL Health, Safety and Environmental policies and procedures Maintain risk assessments, COSHH records and safe working method statements for all operational activities Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation Manage delivery of remedial, emergency and planned works to ensure building safety for all users

Quality of Service Delivery

Plan labour resources with supervisors and schedule tasks to ensure effective completion of maintenance work through direct labour or approved subcontractors Update asset registers, maintenance schedules and work instructions on JLL and client platforms Ensure effective utilisation of JLL business systems including financial, maintenance management, KPI reporting and H&S systems Monitor and report on quality and financial performance in line with contract KPI requirements

Continuous Improvement

Review and recommend service improvements and cost savings to Pam client through monthly review meetings Drive operational changes through efficient implementation processes

Personnel Management

Manage day-to-day team operations and distribute work based on capability and capacity Handle first line HR queries and recruit staff as required Ensure comprehensive induction programs are completed for new staff Contribute to staff appraisals and supplier performance reviews

Financial Management

Manage purchasing of maintenance supplies and subcontracts with administrative support Maintain accurate records of completed works and expenditure, providing regular reports to Senior Account Manager Exercise cost control over maintenance activities and promote cost reduction methods without compromising quality Ensure timely invoicing while maintaining acceptable debt and work-in-progress levels Ensure best purchasing practice using JLL approved suppliers

CRITICAL PERFORMANCE MEASURESo Compliance with JLL H&S policies and procedures

Financial control and management within nominated budgets Achievement of contract KPIs and service level agreements Client satisfaction and relationship management Effective team management and operational delivery

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.