Job Description

For more than 30 years, SquareMeal has been the market-leading independent restaurant commentator, with up-to-date reviews on thousands of UK restaurants and bars, written by a team of independent critics - and with the aid of comments from thousands of restaurant customers. SquareMeal also provides a curation of the UK's best event venues, covering everything from private dining destinations and conference centres, through to beautiful wedding venues and event spaces. So whether you are looking to eat, meet or celebrate, SquareMeal has something for you.


We're always on the lookout for talented people who share our enthusiasm for this fun and lively industry. We strive to create a happy and fulfilling work environment where our employees have the opportunity to excel and succeed.


We're always on the lookout for talented, bright people who share our enthusiasm for excellence in this fun and lively industry, and want to work in a creative, go-getting, happy environment.



Account Manager


Full-time, Permanent

London

Competitive Salary DOE


As an Account Manager, you will be responsible for managing a portfolio of up to 200+ hospitality clients. You will build lasting relationships, drive account growth through upsells and cross-sells, and help clients achieve maximum ROI from their partnership with SquareMeal.

What You Will Do

Build and maintain strong, long-term relationships with a diverse portfolio of hospitality clients, acting as a trusted advisor. Onboard new clients, setting clear expectations and provide full training on our platform. Develop and execute account strategies to maximise client retention, revenue growth, and overall account value. Own the renewal process: engage proactively with clients well in advance of contract expiry to discuss performance, goals, and opportunities. Conduct regular check-ins (phone, email, and in-person meetings every 4-6 weeks) to maintain engagement and satisfaction. Understand client business needs and demonstrate clear ROI from their investment with SquareMeal. Maintain accurate client records and activity tracking in the CRM system. Identify and convert upsell opportunities and cross-sell additional marketing solutions, including SquareMeal Rewards. Meet and exceed monthly KPIs & Targets with a focus on client retention and growth

Requirements

1+ year of experience in account management, client success, or sales (hospitality/venues experience a bonus). To be results orientated and to demonstrate a track record of reaching and exceeding targets Excellent communication and relationship-building skills (written, verbal, and in-person). Strong organisational skills with the ability to manage a high-volume client portfolio. Commercial mindset with the ability to articulate ROI and influence client decisions. Self-motivated, adaptable, and a collaborative team player.

What We Offer You

Competitive salary and OTE with regular progression opportunities 25 days holiday + bank holidays Extensive training & development Monthly office socials (From axe throwing to Champagne tasting) An extra day off for your birthday (with an obligatory caterpillar cake waiting for you on your return to office) Cycle to work scheme Healthy snacks in the office EMI share options Apply now


If you would like to apply, please send your CV along with a covering letter to

salesjobs@squaremeal.co.uk