Job Description

About The Company

We are looking for a dynamic and proactive Account Manager to join our growing team in Failsworth and take ownership of a portfolio of leading global brands. You should be the type of person who loves solving problems with a focus on balancing both business and customer needs. The right candidate will have experience in liaising with Tier 1 retailers and household brands; have a good understanding of the loyalty or affiliate marketing industry and be able to confidently represent the company with key, blue-chip clients.

The company is the world's largest network of card-linked offers, connecting leading brands with mainstream banks and loyalty platforms.

After four years of considerable growth, the company offers the chance to join a fast-growing, market leader in the card linked rewards space with fantastic career prospects and a team with over 30 years' experience in the sector.

Day-to-day responsibilities

Maintain positive business relationships with our retail partners Deal with inbound enquiries from retail partners within your portfolio Support and retain key accounts and reduce drop-off rate Carry out proactive check-ins by email and video call for key accounts, offering additional updates and news on performance and marketing opportunities Maintain an accurate record of live, retained and lost merchants, analysing reasons for churn to help develop future strategies for reducing merchant drop off Resolve disputed payments with key retailers and occasionally assist the Finance team to recover payment of invoices or bad debt Manage additional targeted campaigns within the wider publisher network Identify new strategic partnerships to increase company growth across territories and verticals Negotiate offers and Ts and Cs with retail partners, achieving upselling targets and KPIs Keep up to date with market and competitor trends to identify potential threats and opportunities in the marketplace Gather and update relevant data on retail partners to ensure accurate forecasts, marketing and promotional materials Act as an ambassador for the company brand and mission Ensure all relevant systems, CRM, worksheets and databases are maintained and up to date at all times Additional Ad Hoc duties on behalf of the Operations team as and when required by the line manager Resolve retailer disputes and ensure the correct implementation of company contracts and obligations

Ideal Qualifications

1-2 years of previous experience in a sales/account management role Highly Autonomous - Ability to work with minimal oversight Exceptional organisational and time management skills Previous experience in a B2B role Experience working with Tier 1 retailers and household brands Experience within the loyalty and/or affiliate marketing industry Outstanding verbal and written communication skills A positive and persuasive personality with the ability to influence and negotiate effectively at C-Suite level A proactive work ethic with the ability to take initiative and identify potential roadblocks ahead of time Ability to build strong working relationships with both internal and external stakeholders Ability to prioritise own workload and manage multiple projects simultaneously Strong computer literacy and ability to use and adapt to multiple systems including Hubspot CRM, Microsoft Office, Google Drive

What We Offer

Mon-Fri working schedule: 9-5pm Competitive salary dependent on experience 25 days annual leave, plus Bank Holidays Hybrid and flexible working Annual bonus scheme Regular staff social events Great company culture Professional Development and Networking Opportunities Employee Referral Programmes
Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Casual dress Company events Company pension Private dental insurance Private medical insurance Referral programme Work from home
Schedule:

8 hour shift Monday to Friday
Ability to commute/relocate:

Manchester M35 9BD: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Manchester M35 9BD

Application deadline: 14/08/2025
Reference ID: Account Manager Failsworth