Job Description

ABOUT US:

vGroup are expert in Manufacturing, Logistics with a full understanding of JIT and sequencing, JIC and own transport. Its products are split into Cars, Vans, Home and has a sophisticated suite of platforms under the vLink Brand.

JOB TITLE:

ACCOUNT MANAGER

RESPONSIBLE TO:

HEAD OF CUSTOMER SERVICE

JOB PURPOSE:

To provide support to the sales division allocated to you through administration, reporting and customer on-boarding & retention. To provide an effective communication channel between potential and existing customers, account executives, sales, purchasing and the production team.

SALARY BAND:

28,000 to 30,000 p.a.

HOURS:

Monday-Thursday 8.30am - 5.00pm and Friday 8.30am - 4pm (36.5 hours per week).

HOLIDAY:

22 days + Bank Holidays.

PLACE OF WORK:

Head office which is located atUnit K1, Pitfield, Milton Keynes, MK11 3LW.

REQUIRED SKILLS:

Experience in Customer Service.

Experience in Sales or Business Development.

Successful track record of building relationships in B2B and B2C environments

Must be able to work under pressure and achieve set KPIs

Must be able to work on their own initiative as well as part of a team

Must be able to take ownership of set accounts and nurture business relationships, maximizing opportunities for business development

IT literate.

Fluent in English.

Microsoft Office experience.

Experience in business administration.

IDEAL CANDIDATE:

Great communicator.

Fast paced and self-motivated.

Organized.

Great attention to detail.

Approachable and good character.

MAIN RESPONSIBILITIES:

? Responsible for supporting the Division Sales Manager with administrative tasks.

? Build relationships and customer loyalty in order to maximize opportunities as they arise.

? Develop relationships and communicate effectively across different platforms ensuring excellence in customer service

? Organize and manage regular client visits to analyze customer needs, preparing presentations to relay relevant information

? Develop a thorough understanding of customer needs and requirements through a consultative Account Management style

? Conduct range reviews at relevant intervals to ensure customer range meets the needs of the account.

? Develop mutual growth and profitability.

? Work with Sales and Account Executives to establish high volume / high margin products

? Introduce new and existing products to customers and agree best routes to market, necessary sales activity and goals for revenue growth

? Provide updates on rising and falling products

? Research and benchmark products from competitors

? Provide customer pre and post sales support

? Manage requests for new products and services from both sales and clients, ensure all internal and external aspects are managed until delivered satisfactorily

? Maintain accurate customer forecasts to ensure stock availability and accurate financial reporting

? Work with internal departments to establish best practice and most efficient results

? Update billing information as required

? Network to build strong customer relationships and seek out new contacts and opportunities

? Take on projects for organizational efficiency

? Assist in the development and training of new recruits

? Liaise with other departments where necessary pulling in the right resources as and when required

? Manage the internal CRM system to ensure all information is accurate and up to date

? Onboarding new customers into our systems, ensuring they have access to product portfolios.

? . To continuously promote to our customer base the use of the online ordering portal.

? Liaise with production and purchasing to address any issues to reach a route cause resolution.

? Generating reports as requested on a weekly, monthly or daily basis to the sales team and the Customer Service Manager.

? Inform the Divisional Sales Manager of any prospect enquiries through CRM and book in meetings where applicable.

? Produce customer reports as required by the customer and agreed with the management team.

? To attend customer meetings with the Divisional Sales Manager when needed.

? To promote and sell the Company's entire range of products and services.

? Handle complaints quickly and effectively and ensuring there is a route cause resolution.

? Regularly sending Mailouts to customer - potential and existing

? To support in supplier reviews as and when required.

TEAM RESPONSIBILITIES:

? Assist in development and promote the culture of continuous improvement, thereby recommending and implementing authorized changes.

? Comply with Health & Safety regulations at all times.

? Maintain good housekeeping of the department including the equipment within it.

? Ensure high standards of conduct, appearance and behaviour are met at all times.

? Communicate effectively with all team members, colleagues and management team.

? Participate in the company stock takes when necessary.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Additional leave Company car Company events Company pension Cycle to work scheme Employee discount Free fitness classes Free parking Health & wellbeing programme Referral programme Store discount
Schedule:

Monday to Friday No weekends
Experience:

Account management: 1 year (required)
Work Location: In person