Job Description

About the Company

Bluestep was incorporated in 2010 and is based at Blisworth Hill Farm in the lovely Northamptonshire countryside, commutable from Northampton, Milton Keynes and surrounding areas. The business operates in design, merchandise, storage and fulfilment services providing varied solutions to a wide range of clients in the charity, healthcare, outdoor education, corporate and sports sectors. We are a progressive, forward-thinking company that prides ourselves on a first-class service.

The Charity Account Manager role

As an Account Manager, you will play a vital role in harvesting relationships between Bluestep and our incredible charity partners. Your primary responsibility will be to ensure client satisfaction, develop loyalty and drive revenue and gross profit growth by understanding and delivering the clients' needs and effectively communicating with those clients as well as internal teams and suppliers.

Main Responsibilities for the Charity Account Manager

Client Relationship Management

: Develop and maintain strong relationships with clients, understanding their business goals, needs and challenges. Act as the main point of contact for clients and ensure their inquiries, issues and requests are addressed promptly

Account Planning

: Create and implement account plans that outline the strategy for growing revenue, gross profit, client retention and client satisfaction. Set clear objectives and milestones for each client

Customer Support

: Provide exceptional customer support to address any concerns, troubleshoot problems, and ensure clients receive high-quality service. Conduct regular client feedback sessions to assess their level of satisfaction, gather insights and identify areas for improvement

Negotiation

: Negotiate terms and pricing with both suppliers and clients to maximize profitability for both the company and the client

Collaborate with Internal Teams

: Work closely with various departments within the company, such as marketing, design and creative to ensure smooth and effective communication with clients and to deliver solutions that meet their needs

Problem Solving

: Address any issues or complaints raised by clients in a timely and efficient manner. Proactively identify potential problems and work towards solutions to prevent negative experiences

Reporting

: Provide information for regular reports on account performance, turnover and gross profit projections and client feedback for management review

Stay Updated on Industry Trends

: Keep abreast of industry trends, market conditions and competitors' activities to better understand clients' needs and provide relevant solutions

The Bluestep Way:

Develops an understanding of Bluestep love and care principles and proactively applies these to clients. Displays a willingness to learn, understands company ethos and builds strong and supportive relationships with colleagues.
Overall, you will be responsible for building long-term relationships with clients, ensuring their success and contributing to the overall growth and success of the company. Effective communication, interpersonal skills and a strong understanding of the business landscape are crucial for success in this role.

The above list is not exhaustive and duties relevant to the post or the individual's experience may be required from time to time. Variation may occur to the duties and responsibilities at the request of the Managing Director without changing the general character of the post. Any variation will always be discussed first.

Charity Account Manager Experience & Knowledge

University Bachelor's Degree level in a relevant field Experience working for/with charities and a knowledge base to understand how they operate and what their needs will be (desirable) Client-facing experience, loves to get on the phone to speak to contacts and has a natural ability to present and nurture relationships (essential) At least 2 years' experience of account management, customer service or a related field (desirable) Previous employment in design/promotional merchandise businesses or associated roles (desirable) Proven track record of developing customer relationships and spend Previous dealings with supply chains Technology proficient (CRM systems such as Synergist)

Charity Account Manager Personal Skills & Attributes

An abundance of energy, passion and enthusiasm Excellent teamwork skills Excellent verbal and written communication skills Quick learner Problem-solver and adaptable to certain situations Ability to interpret client briefs Time management Strong commercial acumen Target driven Confident negotiating prices with both suppliers and end users High standards of integrity, service delivery and customer care Personable and fun to work with

On offer for the Charity Account Manager

Salary: 30,000 - 34,000 per annum (depending on experience) NEST Pension scheme (Bluestep contribution of 5%) 24 days of Annual Leave plus Bank Holidays (increasing to 29 days upon completion of 2 years' employment) Free onsite gym membership We allow one day of remote working each week (increases to two days once 6 month probation period is complete) Some travel/overnight stays will be expected Attendance at industry, company and client events (outside of working hours) will be expected as part of this role Plus many more benefits included in our Perks Guide.

To apply for the Charity Account Manager Role

Please follow the Indeed process for applying.

Application deadline: 18th July 2025 Stage 1 Interviews (Teams): Once application received and successfully through initial screening process Stage 2 Interviews and Presentation (Face-to-Face): if successfully through Stage 1 interview.

Start date: September 2025

Equal Opportunity Statement

Bluestep is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, ethnicity, gender, age, religion, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment without regard to those factors. We welcome and encourage individuals from all backgrounds to apply for this position.

Job Type: Full-time

Pay: 30,000.00-34,000.00 per year

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Free flu jabs On-site gym On-site parking Paid volunteer time Private medical insurance Profit sharing Work from home
Schedule:

Flexitime Monday to Friday
Education:

Bachelor's (preferred)
Work Location: Hybrid remote in Northampton NN7 3BZ

Application deadline: 18/07/2025
Reference ID: Charity Account Manager
Expected start date: 01/09/2025