Job Description

About Us

We're Your IT Department, and we don't believe tech should be complicated, confusing, or dull. Our job is to make IT straightforward, approachable, and genuinely useful, so our clients can crack on with running their businesses. We're big on service, big on relationships, and yes, we even like to have a laugh while we're at it. If you want to join a team where your ideas matter, your growth is taken seriously, and your work has a real impact, you'll feel right at home.

The Role

As our new Client Success Manager, you'll be the trusted face of Your IT for a group of valued clients. You'll be making sure our clients are not only happy but thriving with our support. You'll work side-by-side with our Marketing, Service, and Projects teams to keep everything running smoothly and to spot new opportunities.

What you'll be doing

Building strong, positive relationships as the main point of contact for your clients. Running regular account reviews and check-ins to make sure we're exceeding expectations, not just meeting them. Spotting and securing upsell and cross-sell opportunities boosting recurring revenue, project work, and hardware sales. Creating clear, professional proposals and quotes with help from our technical teams. Keeping your CRM pipeline tidy and up to date. Reporting on account performance and revenue growth.

What we're looking for

Experience in account management, client success, or something similar (ideally in IT or tech, but we're open). Someone who builds relationships naturally - confident, proactive, and client-focused. Commercial awareness, with an eye for opportunities and the confidence to close them. Organised, detail-focused, and comfortable with targets and KPIs. A real team player who thrives in a supportive, collaborative environment.

Why join Your IT Department?

People-first culture: We're about integrity, teamwork, and a genuine passion for helping others. Room to grow: Training, development, and clear career progression. Work-life balance: Hybrid working, plenty of holidays, and a focus on wellbeing. Recognition: Your successes are noticed, your ideas are welcomed. A team that gets on: Regular socials, charity events, and a supportive, down-to-earth bunch of people.

Ready to Apply?

If you want to make a real difference for clients, enjoy building long-term relationships, and fancy being part of a team where work is rewarding and fun, we'd love to hear from you. Apply today - bring your ambition, your personality, and your passion for client success.

Job Type: Full-time

Pay: Up to 50,000.00 per year

Work Location: Hybrid remote in Nottingham NG16 3BF