Job Description

ACCOUNT MANAGER FOR PARFUMS DE MARLY

The individual in this role delivers a captivating, branded customer experience and enables consistent sales growth that can positively represent our luxury brand.

The Fragrance brands Parfums de Marly are in 50 key high-end department stores around the UK. The company has grown significantly in the last 5 years and is rapidly expanding in the UK.

This is a great opportunity for somebody who has a can-do attitude, and has a real passion to work within the fragrance and beauty industry.

JOB DESCRIPTION

Job title: Account Manager

Department: Fragrance - Parfums de Marly & INITIO Parfums

Location: Store based- House of Fraser Belfast

Reports to: Area Sales & Training Manager

Hours of work: 5 days per week (37.5 hours), flexible across 7 days per week

Position Overview:

The Account Manager oversees and reports into the Sales & Training Manager on all daily operations of both Parfums de Marly and Initio brands. The individual in this role delivers a captivating, branded customer experience and enables consistent sales growth that can positively represent our luxury brands. This position is a key role in championing customer experience to achieve sales goals by developing existing client base and reaching new prospects through networking and outreach strategies. This role will also promote and maintain the company culture fostering values of: Transparency, Recognition, Accountability, and Communication.

MAIN ACTIVITIES

Inspire, motivate, and mentor others to achieve sales and customer service targets. Build strong customer loyalty by leading by example and holding the team accountable for executing Customer Experience Standards. Enforce loss prevention and shortage control procedures and maintain all safety standards. Coordinate and attend trainings, staying current on product knowledge, understand luxury market and follow business trends.

Sales and Service Commitments

To achieve sales by adhering to Sales and Training guidelines.

Expert in fragrance knowledge

Set daily goals and review throughout the day

Traffic stop with 'new' launches, promotions and key fragrances

Approach customers with an enthusiastic and positive manner

Listen and identify customer needs

Maximise 'hook backs' to encourage customers to return

Requirements

Minimum of 2 years within the luxury sales sector - retail beauty or fragrance industry experience, preferred.

Previous supervisory experience with a proven track record of business and team development, preferred.

Exceptional client service/customer experience approach and mentality.

Strong presentation and communication skills.

Possess a core understanding of PARFUMS de MARLY and INITIO.

Excellent leadership skills with the ability to build and maintain positive interpersonal relationships.

Strong business acumen and analytical skills always looking to identify new functional growth opportunities.

Organized and detail oriented with ability to work in a fast-paced environment.

Proactively maintains shop floor standards.

Able to work retail hours including days, nights, weekends, and special events.

Willing to take on new challenges/opportunities as they arise.

Visual Merchandising

To ensure the Initio image is maximised in store.

Ensure all displays are in accordance with Company Visual Merchandising guidelines and planograms Communicate any VM opportunities- additional space or sites to your Sales & Training Manager. Report any snagging issues promptly Ensure the Fragrance portfolio is fully stocked and that all products are stored by brand to maximise our sales in store

Communication

To ensure awareness of current and new business initiatives and to provide feedback to the Sales & Training Manager.

Provide regular feedback to your Sales & Training Manager, on issues effecting business performance

Ensure that you have briefed store staff on our events and marketing calendar to gain engagement with our brands.

Develop and maintain excellent working relationships with all store based and Initio colleagues

Code of Conduct and Personal Appearance

To adhere to the behaviour

Comply to Store start and finishing times and meal breaks Represent Company image through personal appearance, interpersonal skills and style Comply to the uniform and grooming standards as outlined . Ensure that absences are notified on first day to the Store, Area Manager Abide by Parfums be Marly/Initio and Store rules at all times Experience of working in a customer service environment and delivering on expectations numerate, able to interpret sales information and recognise trends Flexible - able to adapt
Job Types: Full-time, Permanent

Pay: 24,420.00-26,000.00 per year

Benefits:

Company pension Employee discount Sick pay
Work Location: In person