Job Description

About Fulcrum Care:

Fulcrum Care is a leading consultancy dedicated to enhancing quality of care within care homes & related settings. Known for our swift, impactful solutions, we are a key partner in the care sector, driving substantial operational and strategic improvements across the industry. In line with our strategic vision to diversify service offerings and enhance operational efficiency across the sector the Business Development Manager will deliver a successful sales strategy to drive the growth of the business.

Job Overview

As an Account Manager, you will be responsible for building and maintaining strong relationships with our care home clients, ensuring high levels of client satisfaction, retention, and service utilisation. You will act as the key point of contact for assigned accounts, helping them access our full range of consultancy and compliance services. This is a client-facing role, requiring excellent communication skills, commercial awareness, and a consultative approach.

Key Responsibilities

Serve as the primary relationship manager for a portfolio of care home clients.

Understand client needs and ensure they receive the appropriate services and consultancy support.

Onboard new clients and maintain ongoing communication to monitor satisfaction and progress.

Work closely with internal teams (consultancy, operations, marketing) to deliver seamless client experiences.

Identify opportunities to expand client engagement through cross-selling and upselling additional services.

Prepare and present client reports, service reviews, and performance metrics.

Proactively resolve client issues, acting as a liaison between clients and internal teams.

Contribute to the development and implementation of account management processes and best practices.

Maintain accurate records and updates in the CRM system.

Support the sales/commercial team with client retention strategies and renewals

Requirements

Essential:

Proven experience in account management, client services, or relationship management--preferably within health and social care, professional services, or consultancy.

Excellent interpersonal and communication skills (written and verbal).

Strong organisational skills and attention to detail.

Commercially minded with the ability to identify growth opportunities.

Comfortable managing multiple accounts and prioritising workloads.

Desirable:

Experience working within or alongside care homes or the wider adult social care sector.

Knowledge of CQC regulations and compliance frameworks.

Experience using CRM platforms (e.g. HubSpot, Salesforce).

What We Offer

A dynamic, mission-led working environment.

Career development and progression opportunities.

A supportive, collaborative team culture.

Competitive salary and performance incentives.

Flexible/hybrid working options.

Job Types: Full-time, Permanent

Pay: From 40,000.00 per year

Additional pay:

Performance bonus
Benefits:

Work from home
Schedule:

Monday to Friday Weekend availability
Experience:

Account management: 3 years (required)
Willingness to travel:

50% (required)
Work Location: Hybrid remote in Pimlico, SW1V 1PX

Application deadline: 30/07/2025
Expected start date: 05/08/2025