Job Description

Client Success Manager (Account Manager)

Location: London (Hybrid Available)

Salary: 30,000

Start Date: ASAP

Reporting to: Strategy Director

Who We Are ?

Operexx is a London-based performance marketing agency helping eCommerce and consumer brands scale through Meta Ads, Google Ads, Email Marketing, retention strategy, and content creation.

We move fast, care deeply about client outcomes, and are building a smart, ambitious team driven by results and growth. If you're excited by high energy, real impact, and learning by doing -- you'll fit right in.

The Opportunity

We're hiring a Client Success Manager (aka Account Manager) to join our growing client-facing team. You'll work directly with a portfolio of fast-growing eCommerce brands, helping them execute and optimise their marketing strategies -- especially across email marketing and retention.

This is a fantastic role for someone early in their career, whether you're a recent graduate or have a bit of marketing experience under your belt. We're looking for someone outgoing, organised, full of energy, and excited to learn fast. You'll get hands-on exposure to real client work across paid media, email, creative, and content, while being coached by senior strategists.

What You'll Do ?

Manage day-to-day communication across 6-8 eCommerce clients

Support and develop email marketing campaigns, automations, and retention flows

Turn client goals into actionable marketing strategies and measurable KPIs

Collaborate closely with Meta Ads buyers, email specialists, creatives, and content teams

Help lead weekly performance calls and monthly strategy reviews

Brief in creative assets, copy, and landing page updates

Track campaign results and proactively flag risks or new opportunities

Build strong client relationships and help spot areas for growth

What can you bring?

A genuine interest in digital marketing and the world of eCommerce

A natural communicator -- you're personable, articulate, and confident in a client setting

High energy and a can-do attitude -- you're proactive, organised, and love problem-solving

A strong interest in email marketing and retention (bonus if you've touched Klaviyo!)

A basic understanding of Meta Ads and eCommerce metrics -- or eagerness to learn them fast

Curiosity and drive -- you're hungry to grow, take on more responsibility, and think like a strategist

Comfortable using data to inform decisions and present insights to clients (don't worry -- we'll teach you)

What Success Looks Like

Clients trust your guidance and enjoy working with you

Projects run smoothly under your coordination

You're contributing valuable insights, spotting performance trends, and becoming a key part of the strategy

Within 12-18 months, you're ready to step into a senior strategy, client lead, or specialist role

Why Join Operexx?

Join a smart, high-energy team building something meaningful from the ground up

Work with exciting brands across fashion, wellness, lifestyle, and more

Access top-tier marketing training, 1:1 mentorship, and real-world experience from day one

Clear path to more senior roles or specialist tracks as we scale

Be part of a company that values speed, ownership, and ambition -- and rewards people who bring energy and ideas

Job Type: Full-time

Pay: 30,000.00 per year

Work Location: In person