Job Description

Key Responsibilities:

Client Portfolio Management:

Develop and maintain long-term relationships with corporate and individual clients, including HNWIs. Ensure high levels of customer satisfaction. Provide consultations on the company's products (Payments, FX, Crypto Exchange, Acquiring, Card Issuing). Offer personalized support to clients throughout their journey with the company (from onboarding to post-sale services).

Product Sales:

Actively promote and sell company services such as international payments, FX, crypto transactions, acquiring, and card issuing. Analyze client needs to optimize offerings and provide tailored solutions. Assist in acquiring new clients and expanding existing business opportunities.

KYC/AML Compliance:

Ensure full compliance with KYC and AML procedures. Collaborate with internal and external auditors to ensure regulatory compliance.

Cross-Functional Collaboration:

Work with internal teams, including legal, compliance, technical support, and operations, to ensure smooth client interactions. Coordinate client requests and requirements with relevant departments.

Problem-Solving and Client Support:

Resolve client issues promptly, including technical, financial, and service-related matters. Manage client negotiations in case of conflicts, aiming for swift and effective resolutions.

Requirements:

Experience:

Experience in financial services, preferably within an EMI or financial institution specializing in solutions for corporate clients and HNWIs. Knowledge of products such as Payments, FX, Crypto Exchange, Acquiring, and Card Issuing. Experience with KYC and AML compliance requirements. Experience with cryptocurrencies and blockchain technologies is a plus.

Skills and Competencies:

Excellent communication skills and the ability to build relationships with clients at all levels. Ability to work in a fast-paced, multi-tasking environment. Proficiency in English (minimum Upper-Intermediate level); knowledge of additional languages is a plus. Experience with CRM systems and other client management tools. Strong analytical skills to assess financial and operational data.

Personal Attributes:

Client-oriented with great attention to detail, and a proactive attitude. Ability to work both independently and as part of a team. Strong organizational and time management skills. Ability to make decisions in high-pressure situations and resolve client issues effectively.
Job Type: Full-time

Pay: 1,550.00 per month

Additional pay:

Performance bonus
Education:

Bachelor's (preferred)
Experience:

Financial services: 2 years (required)
Language:

English (required) Russian (preferred)
Work Location: Remote