Job Description

Responsible for:

Strategic client relationships and growth opportunities across Made Media's client portfolio

Closing date for applications:

Wednesday 30th July, 10PM GMT


This role focuses on building and maintaining strong client relationships while identifying strategic opportunities for growth. You will work with our clients who have ongoing support and/or BlocksOffice contracts, ensuring their needs are met while looking for ways to expand our partnership.

Responsibilities

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Client Relationship Management

Serve as primary relationship owner for a set of Made Media's clients Conduct monthly catch-up calls with clients to maintain engagement and identify needs Act as first point of contact for billing and administrative questions for clients Build long-term client relationships by understanding their business goals and advocating for their needs internally

Strategic Planning & Growth

Understand clients' long-term business objectives and ensure Made's services align with their strategic goals Identify opportunities to expand services within existing client relationships Work closely with Strategy and Marketing & Growth teams to develop new opportunities Provide strategic insights to inform service development and client proposals

Contract & Billing Management

Manage annual SOWs and support agreements for ongoing client relationships Oversee monthly support billing processes for clients and ensure project invoices are properly raised based on information provided by DPs Handle billing queries and ensure accurate invoicing for recurring services Coordinate with Digital Producers on complex billing requirements

Support & Project Coordination

Monitor support needs across clients and escalate issues for resolution Escalate projects to Digital Producers for execution Support clients with on-sale queries and time-sensitive needs Work with Studio Manager to optimise support quality across the company

Communication & Collaboration

Maintain regular communication with hub clients to manage expectations Attend strategic client meetings alongside Digital Producers where needed Collaborate with Digital Producers on new opportunity development Provide client insights to inform project briefings and service delivery

Requirements

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Essential

The successful candidate is likely to have most of the following:


Strong relationship building and client management experience Strategic thinking and business development capabilities Excellent communication and presentation skills, with the ability to build credibility fast Ability to identify and articulate growth opportunities in the digital space Experience with contract negotiation, commercial agreements, and account management Organised approach to managing multiple client relationships simultaneously Collaborative mindset for cross-team coordination

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Desirable

The successful candidate is also likely to have at least one of the following:


Experience working with the arts, culture, entertainment or other sectors focused on providing in-person experiences. Experience/expertise working with live event ticketing systems, or other sector-specific technology platforms. Experience working in a digital agency or other marketing services business.

Practicalities

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This role will be remote, but you must be based somewhere in the United Kingdom. You must be authorised to work in the United Kingdom, without sponsorship.
This role will require travel (estimated on average ~2-3 days per month) throughout the UK, and occasionally internationally. Your most common UK destinations will be London and Birmingham.

We are also happy to consider applications from people based in the United States, with authorisation to work in the United States without sponsorship. Please contact us for details of salary information and benefits.*

Benefits

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Salary: 38-44k per year, dependent on experience. We are a remote company and set salaries based on a national benchmark. We will pay a market enhancement for new employees located in specific cities (please see below). Up to 6% matching pension contributions Healthcare Cash Plan 25 days of vacation, increasing by 1 day per 2 years' service, to a maximum of 30 days, plus bank holidays. If your birthday falls on a weekday, you get that off too. Enhanced maternity/paternity leave. Annual training and development budget. Cultural Fund Flexible working. See below.

Flexible and remote working

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We're very happy to consider flexible working arrangements, including condensed hours and part-time working. If you're invited to interview, we'll talk about this upfront, so you're clear on what the options are before we proceed to any offers.


Made Media is a remote business and our team all work from home most of the time.


We have allowances available to help you get settled into a home office, or to make use of local coworking/shared office spaces if you prefer. If you work from home, you should be able to create a suitable working environment,


Our remote model also means we set salaries according to a national rate. We will agree a base rate for the job, based on experience, and reflective of the salary range provided in the job description. Employees who are hired in specific cities are also eligible for market adjustments, for the time that they live within the city limits. These market adjustments are as follows:


+20% market adjustment: New York City, San Francisco


+10% market adjustment: London (UK), Boston, Chicago, Los Angeles, Seattle, Washington D.C.