Job Description

This is an exciting time for Patients Know Best. We're changing the future of healthcare and helping people improve the way they manage their health. Patients Know Best customers cover 30% of the UK population and we have 5m registered users in the UK. Patients Know Best was the first PHR to be integrated into the NHS App and 21 of England's 42 regions use PKB in the NHS App.


What makes us a different employer?

Everyone who works at PKB is here to make a positive impact in the world We are a fully distributed team, everyone works remotely We are committed to creating a greener world We hold B-Corp Social Enterprise status since 2015

If you haven't already, find out more about PKB - our service makes life better for millions of patients, healthcare professionals and carers.


Diversity drives Innovation - we look forward to receiving your application whatever your background. Come and join us on our inspiring journey.


We have an exciting vacancy for an Account Manager, looking to further their career in Health Care or Medical Technology. This position is full time (37.5 hour week) and home based with an expectation of some travel.


You will report to the Head of Account Management working alongside the existing Account Management team.

Responsibilities:

Responsible for managing an allocated set of Accounts under the mentorship of the Head of Account Management Develop and execute collaborative Account Plans with key customers Manage stakeholder relationships to ensure alignment between the customer and PKB objectives and delivery of these objectives, including attending/ presenting at board meetings Work collaboratively with colleagues across multiple teams within PKB to enable the successful delivery of projects and programmes of work Maintain positive relationships and understand the respective needs of all stakeholders in your accounts, acting as a point of escalation for any issues Manage contract details, payment and be ultimately responsible for the renewal of contracts Work closely with sales and marketing team to generate leads into other Trusts and ICS's based on successful networking and delivery of benefits within your Accounts You will be expected to keep up to speed with system knowledge and have a good understanding of the UK healthcare market Utilise our CRM extensively to ensure up to date information and activities are always recorded Maintain awareness of industry sector and technological advances

Requirements

Essential:

Excellent communication skills and the ability to project a confident and professional image inline with the company brand and values Self-starter - with passion and drive to build a great career and contribute to company growth An enthusiasm for healthcare and a belief in the PKB mission Excellent written, verbal and presentation skills and ability to adapt these styles (to varying levels of people within the NHS) At least two years of Account Management/customer facing experience ideally in a software company and/or working with the NHS on complex programmes with multiple stakeholders Excellent organisational and time management skills Strategic thinker with attention to detail

Desirable:

Graduate with 2:1 or better degree or equivalent in working experience We would prefer applicants to have had some experience working within a software business and an understanding at some level of Healthcare Services/the NHS

Benefits

Outstandingly supportive and helpful environment Flexible working (and of course flexible work environment as we are fully remote) #LI-Remote Opportunity to really make a difference - your work will make life better for millions of patients Support in your professional development and space to grow your career path in a highly innovative, fast growth company. As part of the role you'll be enrolled in our robust onboarding and training programme - with the first six months of your time here at PKB spent learning from the experts across integrations, information governance, product, success and our sales team. Enhanced maternity and paternity pay and leave. Company social events (including internationally - our last all company meetup was in Lisbon in June 2025, in June 2023 we went to Budapest, and in 2022 we went to Barcelona). Access to confidential, professional support 24/7 through our EAP provider 25 days holiday plus bank holidays Mobile phone allowance Salary - 30,000 - 50,000 depending on account management and sector experience

Closing Date: Monday 27th October