Job Description

Position

POSITION: Account Manager

DEPARTMENT: Retail


LOCATION: Selfridges Birmingham


REPORTS TO: Business Development Manager


DIRECT REPORTS: Beauty Consultants


As an Account Manager for LOEWE Perfumes, you are a brand ambassador and an expert in luxury service. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits LOEWE Perfumes at all times.

Job responsibilities

Main Responsibilities

To set targets for all Team Members in line with Company expectations To pro-actively sell LOEWE Perfumes products and provide a luxury standard of service to customers To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve sales targets To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

Service

To educate and train Team Members on the use and stories of LOEWE Perfumes To be knowledgeable on all LOEWE Perfumes products and be able to propose personalised products to clients and confidently and appropriately overcome any objections To initiate contact with customers and welcome them both on counter and through traffic stopping

Management

To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance To manage stock, working in partnership with the Area Manager to ensure that there is sufficient levels To proactively grow your business through events and collaborations To ensure all operational and administrative tasks are complete and to the best of your ability

General

To participate in merchandise management and ensure that it is in line with Corporate guidelines To adhere to all Company procedures and policies, as outlined in the employee handbook To build relationships with store management and adhere to all store policies and procedures

Profile

PERSON SPECIFICATION

In order to be successful in this role, you will be:


An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients' needs Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers' needs. Immaculately groomed and presented, you will embody the elegance that customers have come to identify with LOEWE Perfumes

Additional information

POSITION WITHIN THE TEAM

Reports to:

Area Manager / Beauty Department Manager

CONTACTS AND RELATIONSHIPS

Internal: Counter team, Area Managers, Retail Managers, RMAs External: LOEWE Perfumes clients, Department store colleagues, Department store Managers, Department store HR Departments To carry out any additional duties as directed by the management team

LOEWE PERFUMES

MAISON

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LOEWE Perfumes adds a multisensory dimension to LOEWE via a kaleidoscopic range of iconic fragrances for men, for women and for the home that combine vibrant, nature-inspired olfactory experiences with bold visual expression.


In 1972, LOEWE launched its first women's fragrance: L de Loewe. Because of its success, the House began investing in international perfumery retail. LOEWE Perfumes has kept sustaining the brand's Spanish legacy, artisanal savoir-faire and innovative spirit guided, since 2013, by the creative vision of Jonathan Anderson, LOEWE's Creative Director, in partnership with in-house perfumier, Nuria Cruelles.


Encompassing the Botanical Rainbow--nine iconic fragrance families that translate the depth and variety of Nature's inspiration into the medium of perfume--and LOEWE Home Scents--twelve plant portraits capturing the authentic essences of a vegetable garden--plus the ever-expanding, hedonistic Paula's Ibiza fragrance families and the Un Paseo Por Madrid collection, LOEWE Perfumes creates a multisensory kaleidoscope of colour, scent and emotion, inspired by nature.