Job Description

Do you want to be part of a growing business that values long-term partnerships with its clients?

Do you enjoy building strong relationships and delivering exceptional service to clients?

Are you looking for a role where you can take ownership of national accounts and make a real impact?

Company Overview

Recently acquired by ASK4 Parcel SafePlace is redefining parcel logistics with smart solutions for seamless deliveries, ensuring secure, convenient service for residents while saving time and streamlining operations for property managers.

The Parcel SafePlace Account Representative will act as the main point of contact for national clients, ensuring exceptional service and long-term relationship growth. This role involves managing client accounts, supporting sales initiatives and working closely with internal teams to deliver seamless solutions. By building trust and providing valuable insights, the representative will contribute to client satisfaction, retention and business expansion.

This role will include:

Building and nurturing strong relationships with national clients to promote long-term partnerships Managing client accounts on a daily basis, ensuring service standards and contract commitments are met Collaborating with sales colleagues to support strategies for growth and client retention Providing accurate reporting on account performance, service quality and customer feedback Working cross-functionally with internal teams to resolve issues promptly and efficiently Monitoring market trends and competitor activity to identify opportunities and risks Seeking opportunities for upselling or cross-selling additional services to existing clients

Our ideal candidate will:

Live in the South of England Have a driving licence and car for travel to sites. Have excellent communication skills with the ability to engage confidently at all levels Have strong organisational skills and the capacity to manage multiple client accounts effectively Be a proactive problem solver who can deliver solutions under pressure Have demonstrated ability to build long-term client relationships based on trust and service quality Be proficient with Microsoft Office, particularly Excel, Word and Outlook Be flexible and willing to travel nationwide to meet client requirements Be a collaborative team player with the ability to work across departments Have previous experience in account management, logistics, parcel delivery or property would be an advantage
Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Work Location: On the road