Job Description

Account Manager - IT & Managed Services
Location: Hybrid, South East England
Salary: 35,000-45,000 + Commission + Benefits
About the Company
Are you ready to take the next step in your career? We're a fast-growing, forward-thinking Managed Services Provider delivering exceptional IT, telecoms, and connectivity solutions to clients across the UK.
With a near-perfect customer satisfaction score and multiple ISO accreditations (9001, 14001, 27001), we pride ourselves on innovation, reliability, and service excellence. Following a period of rapid growth and strategic acquisitions, we're expanding our Account Management team - and we're looking for a motivated, proactive Account Manager to join us on this exciting journey.
The Opportunity
This is a fantastic opportunity for a driven and customer-focused individual who's passionate about building relationships and helping clients get the most out of their technology. You'll manage and grow existing accounts, ensuring clients receive first-class service while identifying opportunities to expand our footprint across our full suite of services - including IT Support, Connectivity, Telecoms, Mobile, Utilities, and Security.
What You'll Be Doing
Develop and grow existing customer accounts through regular calls, check-ins, and on-site meetings
Identify and deliver cross-selling opportunities across our service portfolio
Build strong, long-term client relationships to ensure renewals and retention
Act as the main point of contact for client queries, working closely with internal support teams
Maintain and update customer information within the CRM system
Track opportunities, monitor pipelines, and report on account activity
Keep clients informed on ongoing installations, upgrades, and projects
What We're Looking For
Proven experience in telecommunications or IT solution sales
Track record of account retention, growth, and cross-selling
Excellent communication and relationship-building skills
Self-motivated, proactive, and highly organised
Comfortable engaging with clients both over the phone and face-to-face
Energetic, ambitious, and target-driven
Confident working in a fast-paced, high-performance environment
What's in It for You
Competitive base salary + uncapped commission
Hybrid working flexibility
Ongoing training and development
Supportive and social team culture
The chance to be part of a growing MSP making real impact
*Rates depend on experience and client requirements

Skills Required