Job Description

Position: Account Manager
Location: North Wales Police - St Asaph
We are currently recruiting for an experienced Account Manager to manage a high-profile PFI blue light project, to be responsible for total facilities management.
You will lead, develop, manage, and motivate a support services team, ensuring that the client receives services of the highest quality.
Role Responsibilities:

• Oversee the end-to-end management of statutory PPM and reactive works, assurance and compliance in collaboration with the relevant teams
• Ensure compliance is achieved, analysed and reported
• Manage risk registers, BCP's and other risk measures
• Produce reports in line with contractual and business requirements
• Management of overall site and contract audit checks
• Management and compliance of all aspects of site and contract related Health & Safety
• Awareness and implementation of company safeguarding policies and procedures
• Promote and safeguard the welfare of children and adults at risk who use the facilities in which Mitie operate
• Be aware of and comply with policies and procedures relating to safeguarding, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
• Build long-term, sustainable customer relationships
• Manage a team of site-based Facilities Managers within the specific contract, including their adherence to all compliance processes, policies and procedures
• Manage succession planning for team, including annual reviews, 1:1's, payroll, disciplinaries etc.
• Manage service obligations and output specifications
• Management of contractual obligations, contracted timescales
• Management of cashflow by account including the P&L, accrued income, resource, labour and recharging
• Management of PO and GRN processes

• Account Management experience
• The ability to work independently, be motivated and driven
• The ability to lead, manage and develop a team of direct reports
• IT literate, with experience using MSOffice suite
• Undertake enhanced vetting (DBS/PVG etc.)
• Desired: CAFM System experience
• Highly Desired: PFI Contract experience
• Strong communication skills, with the ability to effectively communicate across hierarchies and departments