Job Description

EPX Technical Services are an award-winning MSP based in both Staffordshire and the North-West, delivering IT Service Desk Support & consulting services to a wide range of business sectors.

We are looking for a highly motivated and commercially driven Account Manager to join our growing team. This is a sales-focused role with clear revenue and target expectations. As an Account Manager, you will manage the full lifecycle of the customer relationship, acting as a trusted advisor, solving problems, and providing business and technology advice.

Responsibilities:

Drive sales growth with existing customers, hitting agreed revenue and profitability targets. Work closely with clients to understand their business needs and identify opportunities to align with EPX's products and services. Consistently forecast work with 80% accuracy to achieve monthly and quarterly sales targets. Proactively generate new sales opportunities through account development and outbound engagement. Act as your customers' trusted advisor and primary point of contact, balancing consultative advice with commercial outcomes. Conduct onsite or online presentations showcasing EPX services and solutions. Collaborate with technical teams to develop proposals, quotes and respond to RFP/RFI documents. Manage contracts, agreements and SLAs to ensure clarity and profitability. Maintain expert knowledge of EPX's service offerings and effectively communicate features and benefits. Build and maintain strong, profitable client relationships and obtain referrals and testimonials to support further growth. Perform regular profitability checks on accounts and take action where required.

The ideal candidate will have:

A proven track record of achieving sales targets in a customer-facing, sales-driven role. Minimum degree or Level 4 apprenticeship. 2+ years' experience in sales or account management within an IT/tech sector (e.g. MSP, Telecoms, VOIP). Strong commercial acumen and the ability to identify, develop and close opportunities. Excellent interpersonal and communication skills with the ability to influence and negotiate at all levels. A proactive, resilient and target-focused mindset with a passion for achieving results. A full UK Driving License with regular access to own car for business purposes.

In return you will receive:

Competitive base salary plus uncapped commission. Healthcare cashback scheme. Peer recognition scheme. Sick pay. Great working environment with a supportive culture. Hybrid working environment (3 days office based, 2 WFH). Company supplied laptop. Regular company social events. More holiday than your average company: 30 days standard (including bank holidays), plus 1 extra day per year of service up to 5 years.
Job Type: Full-time

Pay: 28,000.00-50,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Gym membership On-site gym On-site parking Referral programme
Work Location: In person