Job Description

JOB DESCRIPTION

Job Title:

Account Manager

Reporting To:

Head of Customer Management Hubexo NBS Supplier

Department:

Retention

Location: Newcastle

Salary: Competetive + Commission

Overall Purpose

At Hubexo, our mission is to help the world build better. In this role, youll build deep, trusted relationships with existing NBS Manufacturing customers. You'll retain accounts, unlock upsell opportunities, and act as the face of our businessalways putting the customer first.


Youll act as a true account manager, connecting across departments to socialise and champion our evolving NBS Manufacturing solutions. Youll bring energy, insight, and integrity to every interaction, ensuring we consistently deliver a first-class customer experience.

Principal Job Responsibilities

Hit renewal and upsell targets, delivering value and ROI to every customer. Lead quarterly customer reviews, identifying pain points and growth opportunities. Be an expert in all NBS solutionsearning your place as a trusted advisor. Understand and interpret customer needs and translate these into actionable solutions. Keep Salesforce fully updatedtrack activity, insights, and opportunities in real-time. Secure appointments with key decision makers and influencers across customer organisations. Represent the voice of the customer across Hubexochampion feedback and drive continuous improvement. Attend industry events, both virtually and in-person, to strengthen customer relationships. Collaborate internally with Sales, Product, Marketing and Customer Operations teams. Stay on top of industry developments to anticipate customer needs and drive future growth.

Key Performance Indicators

Customer retention rate Revenue growth from upsell Number of qualified meetings and demos Customer satisfaction scores CRM compliance and reporting accuracy

Commission:

Yes

Qualifications & Experience

(E = Essential; D = Desirable)

Qualification / Experience

E / D

Track record of retention and upsell success E


Strong relationship-building and stakeholder engagement skills E


Confident working in a consultative, target-driven environment E


Ability to present solutions clearly to key decision makers E


Skilled in negotiation and objection handling E


Effective time and pipeline management E


Experience using Salesforce or similar CRM D


Familiarity with SaaS or subscription business models D


Construction or manufacturing sector knowledge D


UK driving licence D

Working Relationships

Internal:

Liaises with: Sales Support, Marketing, Product, Business Development, Customer Support

External:

NBS Manufacturing customers and sector stakeholders

MISSION & VISION

Mission:

By using our unique data, insights and software solutions, our customers in the construction industry will sell more, improve efficiency, and build more sustainablycombining our research expertise, industry knowledge, and AI innovation.

Vision:

Connect the construction market to help the world build better.

VALUES

Dream Big

We embrace ambitious goals and strive to exceed expectations, every day.

Thrive Together

We collaborate, communicate, and celebrate success.

Own It

We take ownership and empower ourselves to make a difference. *

Do the Right Thing

We lead with integrity and let our values guide our actions.