Job Description

Account Manager

Office based, Tiptree, Essex

With over 40 years' experience, Argent FM is a facilities and property maintenance company providing a whole spectrum of services including electrical works, HVAC, Commercial Gas, plumbing, carpentry, water hygiene, painting and decorating, plastering, and many, many more.

Responsible for a designated list of clients for the Commercial arm of the business, the Account Manager serves as the main point of contact for all client inquiries regarding the accounts they manage.

Overseeing new and existing client accounts, you will manage all processes for client works including logging jobs, scheduling works, liaising with Engineers and keeping clients up-to-date of all progress. By forging robust and long-standing client relationships, you will help improve client satisfaction which in turn will organically result in increasing revenue.

Interacting with clients regularly to provide updates on progress of works, you will help retain clients using your excellent client service skills and, over time, your comprehensive knowledge of the company's services and processes.

Main duties and responsibilities include:

Regularly communicating with clients clearly and addressing their concerns and resolving any conflicts that arise; Using in-house system to raise jobs, ensuring all relevant detail is communicated to colleagues and clients alike, in a clear, confident manner; Working closely with Field Engineers to ensure they are fully appraised of client need/expectations; Review completed job cards, ensuring all information is present and correct, tidying up as necessary before sending across to clients; Following up with clients to ensure they are satisfied with the company's services; Autonomously compile quotes for further works, sending to client and chasing where necessary; Building lasting relationships with clients to understand their needs and recommending the most suitable services to improve satisfaction; Plan and manage annual Preventative Maintenance schedules, proactively keeping clients fully informed; Covering colleague's client-base in their absence; Raising wider clients' business concerns and needs to the SMT/SLT; Contributing information to sales strategies by analysing client reactions and highlighting gaps in Argent FM's offering.
To be successful, you must possess:

Excellent verbal and written communication skills; Proven client relationship management and interpersonal skills; Outstanding administration capabilities The ability to think proactively and problem-solve; A very strong commercial focus and understanding Equal comfort working autonomously or as part of a team; Expert IT and software skills; Strong time management and personal organisational skills; Excellent attention to detail; Several years' work experience in client service, business development or sales FM or Block Management experience is desirable, but not essential as on-the-job sector training is given
Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person

Reference ID: Argent-AM