Job Description

Job title: Account Manager

Contract type: Permanent (full-time)

Hours: 37.5 hours per week

Salary: 83,755 - 92,481 (DOE) per annum plus competitive OTE

Perks & Benefits:

One of the many ways we thank you for sharing your talent with us is with our benefits package. We have carefully designed it for wherever you are in your life and career. Some of what we offer:

Hybrid - This role offers the flexibility to work remotely, with up to 50% travel to our Head Office in West Malling, Kent as well as business meetings or client sites across the UK and Ireland, as required for the fulfilment of the role. Prepare for retirement - we match employee pension contributions up to 6% based on length of service and offer a salary sacrifice option. Health and wellbeing - company sick pay, and comprehensive options for health, dental and vision coverage, access to an employee assistance programme, internal wellbeing champions to promote and support health and wellbeing, and life assurance. Enhanced annual leave - 25 days FTE increasing to 30 FTE based on length of service, plus the flexibility to buy or sell. Enhanced family leave - maternity leave - 13 weeks full pay/13 weeks half pay, and paternity leave - 2 weeks full pay. Giving Something Back - We offer a volunteering day (pro-rated based on working hours) and access to a volunteering platform, enabling you to get involved in community support initiatives.
Find out more here: Transforming Healthcare Together (cloud21.net)

How you will contribute:

As an Account Manager you will have extensive experience of client relationship management and business development within the healthcare sector, focused on digital transformation across NHS and healthcare organisations who primarily work with Epic.

You will demonstrate sector expertise and advisory capabilities, understanding the complex strategic challenges facing healthcare leaders whilst articulating Cloud21's breadth of consulting services and thought leadership to C-suite executives and senior stakeholders.

As a trusted advisor and relationship manager, you will apply your experience to extend and develop strategic partnerships with existing clients while identifying new engagement opportunities. Working closely with our delivery leaders and teams, you will cultivate long-term client relationships that drive sustainable growth and position Cloud21 as the preferred strategic partner for healthcare digital transformation.

Success criteria:

Build and manage a portfolio of strategic client relationships aligned with our consulting practice's growth strategy and service capabilities. Design and execute business development campaigns in partnership with Practice Leaders and consulting delivery teams. Establish trusted advisor relationships with healthcare executives and successfully influenced strategic decision-making at the highest organisational levels. Develop strategic engagement plans for priority clients and executed market development initiatives that expanded our consulting presence. Effectively qualify and prioritise opportunities to optimise resource allocation and maximise consulting engagement success. Maintain cutting-edge knowledge of healthcare industry trends, consulting methodologies, and competitive landscape to effectively position Cloud21's advisory capabilities.

Life at Cloud21

We are a values-driven company, and our values are the intrinsic drivers for every decision we make. They inspire our interactions with each other and with the health and care organisations we work with, as they care for their communities.

Our values:

Respect Every Person Act with Integrity Strive for Better Embrace Change Deliver as a Team
At Cloud21, we also actively encourage our people to learn and develop, and we support them throughout their career path development with us.

We are Transforming Healthcare Together

We are Cloud21, the digital healthcare consulting and services company delivering integrated solutions that help health and care organisations transform healthcare.

We are here to make a difference and what unites us is our belief that technology can connect us to better outcomes and inspire a brighter future for all. Our team is driven by a passion for healthcare, a commitment to excellence, and a shared vision of a healthier future. We believe healthcare should be accessible, efficient, and integrated. We believe in delivering solutions that help our clients improve the lives of those they serve.

Cloud21 is part of Tegria, a global healthcare consulting services company. Our combined team of more than 1,500 professionals brings unmatched healthcare experience and deep technology expertise to drive meaningful change for 650+ clients served across North America and Europe.

How to apply

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we can effectively manage interest. Therefore, if you are interested in joining us at Cloud21, please do not hesitate to apply. If you need any adjustments to our recruitment process, or if there is anything we can do to make the experience more comfortable for you, please let us know.

We are committed to building a diverse and inclusive workforce where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, or any other characteristic. If you require any reasonable adjustments during the recruitment process, please let us know or, if you have any questions about how your experience and qualifications align with the role before applying, feel free to get in touch with us (recruitment@cloud21.net).

By applying for a role with us, you acknowledge that you have read and understood the relevant section of our

Privacy Notice,

which you can find on our website. This explains how we collect, use, and protect your personal data in relation to your engagement with us - whether as a candidate or a contractor.

Job Types: Full-time, Permanent

Pay: 83,755.00-92,481.00 per year

Schedule:

Monday to Friday
Application question(s):

Have you worked directly for Epic or supported any clients using Epic software?
Work Location: Hybrid remote in West Malling ME19 4YU

Application deadline: 05/08/2025
Reference ID: J06AM