Job Description

Job Purpose

The Account Manager will be responsible for overseeing and developing client relationships across aggregates, muck-away, concrete, and construction materials. The role requires a balance of account management and commercial activity, including quoting, transport planning, query resolution, and business development. The postholder will ensure a high level of client satisfaction while driving growth through both existing and new opportunities.

Key Responsibilities

1. Quoting & Pricing

Prepare accurate and competitive quotations in a timely manner using the Quote Tracker Monitor market conditions and competitor activity to maintain commercial competitiveness. Negotiate with suppliers to secure best-value rates for materials and logistics.

2. Transport Planning & Order Coordination

Accurately place and process client orders with suppliers and internal teams. Liaise with the transport department to arrange deliveries and collections. Oversee orders from initiation to completion, resolving issues promptly and providing clients with timely updates.

3. Account Management & Client Support

Serve as the primary point of contact for all client queries, pricing updates, and service matters. Develop and maintain strong, long-term client relationships through consistent communication and service excellence. Conduct regular account reviews to monitor performance and ensure expectations are exceeded.

4. Query Handling & Problem Resolution

Respond to all client enquiries within agreed service levels (target: within 24 hours). Proactively identify and resolve delivery or service issues to minimise disruption. Maintain accurate records of client interactions, issues, and resolutions for continuous improvement.

5. Business Development

Identify, research, and pursue new business opportunities through market analysis, networking, and referrals. Follow up on incoming enquiries to convert them into confirmed projects. Expand existing client accounts by promoting additional services and tailored solutions.

6. Internal Collaboration

Work closely with sales, operations, and transport teams to ensure smooth order fulfilment. Share market insights and client feedback to support continuous improvement. Maintain an accurate and up-to-date pipeline within the CRM/Quote Tracker.

Key Skills & Attributes

Strong communication and relationship management skills. Commercial acumen with proven negotiation ability. Highly organised with excellent attention to detail. Proactive and solution-oriented, with the ability to remain calm under pressure. Capable of managing multiple priorities in a fast-paced environment. Knowledge and good understanding of the construction industry.

Success Measures

Accuracy and timeliness of quotations. Client satisfaction and retention rates. Revenue growth across managed accounts. Timely and effective resolution of client queries. Achievement of agreed business development targets.
Hours: Monday to Friday - 8:00AM-5:00PM

Salary: Competitive Salary

Benefits

22 Days Holiday plus bank holidays. Additional day holiday so you can have your birthday off 24/7 Wellness App 24/7 Confidential Care For all employees Monthly Gym membership contribution Bike to work scheme- we encourage all staff to ride to work. Pension scheme
Location: Walton, Wakefield

Please forward CV & covering letter if interested

Job Types: Full-time, Permanent

Benefits:

Casual dress Company pension Cycle to work scheme Free parking Gym membership Health & wellbeing programme
Application question(s):

How many years experience do you have in the construction industry?
Experience:

Account management: 2 years (preferred)
Work Location: In person