Job Description

About the role

We are seeking a highly organised and proactive Booking Keeper and Credit Controller to join our team. This role plays a crucial part in managing our monthly invoicing cycle, ensuring smooth payment processing, maintaining client account accuracy, and delivering outstanding service. The ideal candidate will have strong administrative and communication skills, with the ability to manage multiple priorities and interact confidently with clients. If you're detail-oriented, reliable, and thrive in a structured environment, we'd love to hear from you.

Key Responsibilities:

Payment Chasing & Alerts

o Prepare and maintain chasing lists for overdue payments.

o Send weekly payment alert emails and follow-up with clients.

o Make final calls before escalation to our Debt collection agency.

Invoicing & Direct Debits

o Generate and issue monthly unpaid invoices payment via Square.

o Manage failed Direct Debit lists, including reattempts and client follow-ups.

o Add relevant fees and updates to our system (The Hub).

Account Support

o Handle client queries including cancellations, reactivations, and account inquiries.

o Ensuring new Direct Debit mandates are properly matched to the correct client account.

o Check client payment records to prior to any client reactivations.

System & Data Management

o To be able to use Xero.

o Assist with data and internal reporting.

Client Communication

o Respond to account-related emails and calls professionally.

o Engage with clients throughout the billing cycle to ensure clarity and resolution.

o Support clients in resolving payment or access issues.

About You

:

Previous experience in an administrative role. Proficiency with accounting packages like Xero. Excellent communication skills, both written and verbal. Strong attention to detail and ability to meet deadlines. Self-motivated with the ability to work both independently and as part of a team. Comfortable handling sensitive financial data and client records.

What We Offer:

A supportive and friendly team environment. Opportunities for growth and development. Structured training and onboarding. Hybrid working (home and office based)
Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Company pension Discounted or free food Employee discount Health & wellbeing programme On-site parking Sick pay Work from home
Schedule:

8 hour shift Monday to Friday
Experience:

Xero: 1 year (required) Microsoft Excel: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person