Job Description

Job Purpose

To carry out day-to-day finance operations, including credit control, invoicing, customer account management, and maintaining accurate financial records, while ensuring compliance with internal procedures and supporting timely financial reporting.

This is a fast-paced, high-volume role that requires exceptional attention to detail, strong communication skills, and the ability to work under pressure while meeting strict deadlines. The successful candidate must be flexible, proactive, and able to adapt quickly to shifting priorities, working both independently and collaboratively across teams to ensure smooth and efficient financial operations.

Key Responsibilities

Generate and issue sales invoices, customer statements, and payment reminders, ensuring timely and accurate maintenance of the sales ledger.

Monitor outstanding debts and assist in chasing overdue payments, escalating non-payment to the Credit Manager when appropriate.

Ensure agreed customer payment plans are followed, taking prompt action on missed payments and escalating concerns as necessary.

Place non-paying customer accounts on hold promptly to protect revenue, uphold credit control, and support cash flow.

Deal with, investigate, resolve, and respond to queries from customers, suppliers, and internal colleagues in a timely and professional manner.

Process and record customer deposits and final payments accurately.

Assist with customer quotations and order confirmations and issue final invoices in coordination with the sales and finance teams.

Conduct initial credit checks on new customers using credit reference tools.

Maintain accurate customer records including billing addresses, contact details, and credit terms.

Support the onboarding of new customers, ensuring relevant documentation and setup steps are completed.

Provide support across other finance functions.

Liaise with internal departments to ensure accurate billing, resolve disputes, and maintain smooth financial workflows.

Manage general office duties, including answering phones, handling emails, and supporting the wider team.

Act as the first point of contact for incoming calls and correspondence, ensuring prompt and professional handling of customer, supplier, and internal queries.

Work closely with colleagues to maintain and keep internal spreadsheets accurate and up to date.

Qualifications

Essential:

GCSEs (or equivalent) in English and Maths - Grade C/4 or above.

Previous experience in a finance, credit control, or accounts administration role.

Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Benefits:

Free parking
Experience:

Accounting: 2 years (required)
Work Location: In person