Job Description

Company Overview

Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a 109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.

FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Role Overview

As a competent Accounts Assistant, you will provide administrative and billing service to FluidOne clients and provide various information to clients as requested in a timely manner in line with the client's own requirements.

You will follow defined service procedures and processes to action various requests.

You will have excellent customer service skills and be able to communicate effectively. You must be client oriented.

You will be expected to provide business administrative support to the technical team, including but not limited to liaising with the technical team to obtain pricing, quotes, and other related administrative matters in an orderly, consistent, and helpful manner at all times.

The goal is to support clients and internal teams and assist with the day to day running of the company's finance and facilities function.

You will provide reactive and proactive non-technical services for the following types of work;

Assist with all aspects of processing data into and reporting out of the company's accounting systems as required / requested by management, including all daily accounting tasks Banking tasks in relation to supplier payment runs, account reconciliations, customer receipts and any other related transactions All purchase ordering processes up to posting of purchase invoices Sales quoting, following internal processes and guidelines Sales order processing All goods in and goods out procedures , including stock control and stock reconciliations Invoicing up to draft stage including all ancillary tasks up to that point Liaison with suppliers for non-technical items or account management matters Facilities Management activities as required Travel and Accommodation administration as required Client statement runs and occasional Debt management including occasional chasing invoices Any other general office administration activities as required

Education and/or Work Experience Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language Excellent computer proficiency (MS Office - Word, Excel and Outlook) and awareness of mobile devices and other tech products Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices

Benefits after probationary period

Subsidised Health and subsidised dental care Employee Assistance programme (EAP) Life assurance (3 x salary) Sodexo Discount Platform Pension contribution- 5% company contribution Generous Holiday Entitlement One day off for Birthday Half price internet connectivity Ride2Work scheme Department incentives Volunteer day scheme
Job Type: Full-time

Pay: 26,200.00-27,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: In person