NVS Group is the UK's leader for veterinary wholesale, consumables, software and laboratory services, and there's never been a better time to join. Our recent move to a brand new facilities in Etruria, enables NVS to evolve its market-leading services, whilst considering long-term goals for expansion and sustainability.
As part of the Patterson group, NVS headquarters is their biggest site globally, and allows us to continue to provide the outstanding service that our customers rely on.
What you will be doing
The Accounts Assistant will play a vital role in supporting the finance team by managing administrative tasks, responding to customer queries, and assisting with HMRC/Customs documentation. This position is critical to maintaining efficient credit control, improving customer service, and ensuring smooth operations in the sales ledger department.
Key Responsibilities
Customer Account Management:
Set up and update customer accounts.
Respond to customer queries via phone and email.
Monitor and resolve customer queries promptly.
Credit Control Support:
Assist with overdue debt reduction and credit limit management.
Help organize and maintain credit control records.
Support adherence to and improvement of credit control processes.
Sales Ledger Administration:
Provide administrative support, including invoicing and payment processing.
Ensure accurate sales ledger entries and timely reconciliation.
Manage phone mailbox and ensure timely responses.
HMRC/Customs Documentation:
Handle HMRC and Customs documentation compliance.
Manage imports/exports records.
General Support:
Provide coverage during absences and assist with other administrative tasks as needed.
Personal attributes:
Detail-oriented, proactive, reliable, adaptable, team player, strong communicator, customer-focused, problem solver required to fulfil the role
Experience
Previous experience in an accounts or administrative role is preferred.
Familiarity with basic accounting principles and office procedures.
Experience in customer service or client-facing roles is a preferred.
Knowledge/Qualifications
Knowledge of HMRC/Customs regulations and compliance requirements preferred
Familiarity with credit control processes and sales ledger management.
Skills/Abilities
Attention to Detail; High level of accuracy in managing accounts and documentation.
Communication Skills; Excellent verbal and written communication skills to interact effectively with customers and internal stakeholders.
Organizational Skills; Ability to manage multiple tasks and prioritize effectively to meet deadlines.
Problem-Solving; Strong ability to address customer queries and resolve issues promptly.
Technical Proficiency; Familiarity with accounting software and Microsoft Office Suite, particularly Excel.
Team Player; Ability to work collaboratively within a team and support colleagues as needed.
Customer Service Orientation; Commitment to providing excellent customer service and maintaining high standards of customer interaction.
Job Type: Full-time
Benefits:
Bereavement leave
Canteen
Company pension
Cycle to work scheme
Employee discount
Employee stock purchase plan
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Work Location: Hybrid remote in Stoke-on-Trent ST1
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