Job Description

We're looking for a proactive, detail-focused individual to join our Accounts Team at Address Properties. Based in the heart of Mossley Hill, our Rose Lane office manages a portfolio of over 300 properties, primarily in the student sector.

Our Account Co-ordinators are the financial backbone of the business - tracking payments, preparing statements, and keeping accounts accurate across a busy portfolio. This is a fast-paced role that suits someone who's highly organised, confident with numbers, and able to communicate clearly with both clients and colleagues.

Key Responsibilities

This isn't just a job about spreadsheets - it's about keeping our lettings operations running smoothly by making sure the money side of things is always in order. You'll work closely with tenants, landlords, contractors and internal teams to make sure accounts are set up correctly, payments are tracked, and everyone knows where they stand.

Your day-to-day may include:

Maintain accounts

Keep tenant and landlord accounts accurate, monitor balances, apply fees and track rent, deposits and deductions.

Prepare landlord statements

Issue clear, professional financial statements for Let Only and Managed properties, showing income and deductions.

Chase payments

Monitor outstanding balances and follow up with tenants or landlords to ensure timely resolution.

Process contractor invoices

Review and process payments to contractors, keeping an eye on budgets and job costs.

Set up new accounts

Create and manage accounts for new landlords, tenants and contractors, making sure records are clean and complete.

Respond to account queries

Liaise with landlords and tenants about charges, balances, and statement breakdowns in a friendly, professional manner.

Keep records audit-ready

Update our internal systems, match bank transactions, and ensure everything is clear for compliance and reporting.

Essential Criteria

Strong organisational skills - able to manage multiple accounts and deadlines Accuracy and attention to detail - confident with figures and data entry Clear communication - professional and approachable when speaking with clients and colleagues IT proficiency - familiar with Google Workspace, Excel or similar platforms Team player - comfortable working across departments and sharing information Problem-solving mindset - able to spot discrepancies and resolve them confidently Discretion - handles sensitive financial data with professionalism Customer-focused approach - friendly, clear and helpful communication at all times

Desirable (but not essential)

Previous experience in lettings, property accounts or finance admin Familiarity with platforms like AgentOS, Podio, or accounting tools like Xero Knowledge of rent cycles, deposits and landlord financial expectations Understanding of lettings industry regulations and basic housing compliance

Salary:

Negotiable depending on experience

Job Types: Full-time, Permanent

Work Location: In person