Job Description

Role Overview

The Accounts Manager plays a central role in strengthening BMS's trade partner experience by owning onboarding, communication, and ongoing account oversight. As BMS continues to expand its B2B network and increase weekly sales volume, this role ensures that partner relationships are supported consistently, professionally, and proactively.

The Accounts Manager becomes the primary commercial point of contact for trade partners following their initial sales engagement. Acting as a bridge between Sales, Production, QC, and Customer Service, the role is designed to enhance partner satisfaction, streamline communication, and build long-term loyalty.

Key Responsibilities

1. Partner Onboarding

Welcome new trade partners and guide them through the full onboarding journey. Support account setup, pricing structures, ordering processes, and service expectations. Ensure partners fully understand lead times, delivery radius, installation support, and the Platinum Partner pathway. Provide training on: How to place orders How to submit measurements Best practices for working with BMS
2. Communication & Relationship Management

Act as the primary point of contact for all trade partner queries and ongoing communication. Maintain structured check-ins (weekly or monthly) based on partner volume and status. Deliver proactive updates regarding: Delivery schedules Product availability Operational or process changes Liaise closely with Sales, Production, and QC to ensure partner expectations are aligned and met at every stage of the order lifecycle.
3. Account Oversight

Monitor partner ordering patterns and engagement levels to identify: Growth opportunities Early signs of inactivity or risk Track and support adherence to Platinum Partner programme requirements. Ensure partners receive accurate invoicing, statements, and all required documentation.
4. Internal Coordination

Act as a communication bridge between Sales and Operations to ensure consistency and accuracy. Identify and flag partner concerns early, coordinating solutions before issues escalate.
5. Quality & Compliance

Support ISO 9001 requirements by maintaining clear documentation of partner communication processes and account management workflows.
Job Types: Full-time, Permanent

Pay: 13.00-14.00 per hour

Expected hours: 34 per week

Benefits:

Company pension Free parking On-site parking
Work Location: In person