Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Accounts Receivable Analyst - Property & Asset Management
About the Opportunity
Join JLL Norwich's dynamic Property & Asset Management team as a Collections Analyst in our prime city centre location. Be part of an inclusive, diverse workplace that prioritizes sustainability and employee wellbeing, complete with flexible workspaces, excellent transport links, and comprehensive facilities including free parking, wellness areas, and family-friendly amenities.
What You'll Do
As a Collections Analyst, you'll be instrumental in driving our Accounts Receivable function toward market-leading performance:
Core Responsibilities:

• Collections Management: Proactively collect outstanding charges from occupiers using professional telephone techniques and relationship-building skills
• Stakeholder Relations: Own occupier relationships from a collections perspective and maintain strong client partnerships across designated portfolios
• Performance Monitoring: Track payment activities, prioritize collections from challenging accounts, and implement strategic recovery plans
• Reporting & Analysis: Generate accurate arrears reports, provide management information, and deliver insightful commentary to internal and external stakeholders
• Cash Management: Collaborate with treasury and AR teams to achieve KPI targets while minimizing unallocated cash through systematic reconciliation
• Process Improvement: Support change initiatives and performance enhancement projects to elevate client and occupier experience

Specialized Functions:

• Lead collection strategy meetings with clients and internal teams
• Coordinate with enforcement agents and legal counsel when required
• Conduct complex account reconciliations to ensure accuracy
• Maintain ISAE audited processes and best practice compliance

What We're Looking For
Essential Requirements:

• GCSE level education (including Mathematics and English) or equivalent
• Basic accounting knowledge and understanding of financial principles
• Strong Excel proficiency (pivot tables, VLOOKUP functions preferred)
• Excellent communication and interpersonal skills
• Ability to work independently under pressure while meeting deadlines
• Strong organizational skills with attention to detail

Preferred Qualifications:

• Experience with property service charges
• Previous collections or accounts receivable experience
• Understanding of commercial property management

Why Choose JLL Norwich?

• Prime Location: Modern, sustainable office space in Norwich city centre
• Inclusive Environment: Diverse workplace with religious spaces, gender-neutral facilities, and parent-friendly areas
• Career Development: Structured learning programs and professional growth opportunities
• Work-Life Balance: Flexible workspace options and comprehensive employee benefits
• Community Impact: Join a team recognized as a "Centre of Excellence" in Financial Management

Ready to make your mark in commercial real estate? Apply now to become part of JLL's award-winning team!
JLL is committed to creating an inclusive workplace where everyone can thrive, regardless of background, identity, or experience.
Location:
On-site -Norfolk, GBR
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
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Skills Required