Accounts Telephone Negotiator Job in Sensa Waste Solutions

Accounts Telephone Negotiator

Sheffield, ENG, GB, United Kingdom

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Job Description

A fantastic opportunity has arisen for the right candidate to join our family run business.

Are you a skilled communicator with a knack for resolving disputes over the phone? We're seeking a talented telephone negotiator to join our office team.

Sensa Waste Solutions Ltd is a waste management company based in Sheffield and covering South/West Yorkshire and East Midlands. Due to continued growth we are looking for a confident Telephone Negotiator to join our dedicated team in Sheffield. As a Telephone Negotiator your duties will include:

Responsibilities:

- Handle outbound calls to manage customer accounts and ensure timely payments

- Use persuasive and effective communication techniques to reach resolutions

- Resolve payment disputes and maintain positive customer relationships

- Monitor credit limits

- Provide insights on credit control to our accounts team

- Follow company policies and procedures to find mutually beneficial solutions

- Accurately posting customer payment details into our systems

Requirements:

- Strong communication and negotiation skills

- Attention to detail and ability to prioritise tasks

- Proficient in financial software and Microsoft Excel

- Previous experience in customer service or negotiation roles is a plus

- Being comfortable working to targets

- Problem solving abilities

Working hours are Monday to Friday 09.00 till 17.00.

Job Type: Full-time

Pay: 24,500.00-27,000.00 per year

Benefits:

Company pension Free parking On-site parking
Application question(s):

Why do you believe you will be the best candidate for this job role?
Education:

Certificate of Higher Education (required)
Experience:

Accounts Assistant: 3 years (required)
Work Location: In person

Application deadline: 29/01/2026

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