Join us at Barclays as an Acquiring Customer Service Team Manager, where you will provide hands-on leadership for the expanded UK frontline, ensuring day-to-day performance against SLAs and quality metrics, coaching and developing colleagues, managing schedules and workflow, embedding process changes, and mitigating operational and regulatory risk at the point of delivery.
To be successful as an Acquiring Customer Service Team Manager, you should have:
Leadership experience (minimum Team Leader level) is a must.
Experience managing SLA's and KPI's.
Proven Customer Service experience, in a leadership position, with the ability to guide and motivate a team effectively.
Problem solving skills.
Able to be Flexible and Adaptable.
Be Efficient and Organisable.
Other highly valued skills include:
Previous knowledge/experience within Call Center environment.
Financial Service background.
Being able to build on a strong team culture, fostering high performance and morale.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in Northampton.
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