Job Description

Avenues is a community where people smile, laugh, grow and achieve great things.



We know that well-supported people support people well, which makes them want to do their very best for the people we support, and achieve our vision.



We are now looking for an Acting Assistant Service Manager to join our team in our Holly Lodge service based in Hildenborough, Tonbridge on a 12-month fixed term contract.



This service supports five people who have Learning Disabilities, communication difficulties and who display behaviours of concern. Individuals need support to enable them to participate in community-based activities and activities within their home, including swimming, banking, weekly shopping and home visits. Holly Lodge is situated in a rural area of Hildenborough. There is a train station in Hildenborough. Holly Lodge is a 1 mile walk from the train station.



The Assistant Service Manager Role is 19.5 hrs. administration and 19.5 hrs. direct Support and practice leadership. Shifts may include early, late, mid, sleep-in and flexible shifts. There is also an expectation to provide management cover effectively for the service (including weekends where required).



There would be a requirement to support the Service Manager to complete waking night spot checks of the service twice a year.

What will you be doing?

To work in partnership with the Service Manager and Registered Manager and other key stakeholders to deliver safe, high-quality services for service users.

To support the Service Manager, undertake the recruitment, development and management of staff to provide them with the skills, experience and behaviours necessary to provide a safe, high-quality service to people supported.

To support the Service Manager and participate in the monitoring/management of service budgets to ensure a high standard of physical, social and emotional support is provided. To ensure that accurate financial records are made.

To act as a practice leader, role modelling Person Cantered Active Support approaches and PBS approaches to staff and others.

To assist the Service Manager in delivery of the service in order to meet the needs and aspirations of people supported, service commissioners and regulatory authorities and to develop a reputation for Avenues for excellent delivery of distinctive services.

Duties may include providing personal care and administration of medication.

To participate in the on-call Rota.


Candidates would need experience of working with people with a learning disability and behaviours of concern.



See role profile for full details.

About you!

Ability to maintain good working relationships with stakeholders of people supported

Good communication skills

Experience of supporting people whose behaviour is challenging with PBS qualification desirable

Candidates will share Avenues values of Respect, Excellence, Integrity and Pride.

Full UK manual driving licence highly desirable due to the location

Your values should match ours:

Respect: We treat people as we would wish to be treated ourselves.



Excellence: We don't settle for okay; we are determined to achieve more.



Integrity: We do the right thing, even if it takes more time and effort.



Pride: The work we do is something we want to tell others we are part of.

Benefits you can expect!

Early Pay - ability to access your earnings more frequently if you wish. Paid enhanced DBS. Flexible working. Up to 28 days paid annual leave (pro rata). Access to high quality training that supports your career development. Contributory pension scheme with life assurance. Shopping discounts via Blue Light Card and The Beneits website. Recommend a friend scheme - earn up to 500. Free and confidential 24/7 access to the health portal, counselling and support.

About us

Avenues Group is a specialist charity provider of supported living, residential care and outreach services for people with autism, learning disability and complex needs. We know that well-supported people support people well, and we invest in our employees so everyone can thrive. We offer excellent career and development opportunities across the organisation.



Apply or get in touch with us today - we look forward to hearing from you.



As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.



We reserve the right to close this vacancy early if a suitable candidate is found or experiencing a high volume of applications.