Job Description

ABOUT THE ROLE:

We're looking for a hands-on, detail-oriented Activation & Retention Executive, working part tine hours (up to 25 hors per week) to support the day-to-day execution of our CRM and lifecycle marketing activities. This is an execution-focused role, ideal for someone who enjoys implementing campaigns, managing operational tasks, and supporting fast-moving marketing initiatives.




You'll work closely with the wider marketing and CRM teams to deliver email, push, and in-app campaigns, handle ad-hoc requests, and help keep our activation and retention programmes running smoothly. The role requires availability on a part-time basis (up to 25 hours per week) across five days per week, with flexibility around hours.




If you're organised, proactive, and excited about working in crypto/Web3 while building hands-on CRM experience, we'd love to hear from you.

KEY RESPONSIBILITIES:

Execute CRM and lifecycle campaigns across email, push notifications, and in-app messaging. Build, schedule, and deploy campaigns within CRM and marketing automation tools. Support customer activation and retention initiatives through accurate and timely campaign implementation. Manage day-to-day CRM operational tasks, including list management, basic segmentation, and QA checks. Handle ad-hoc CRM and marketing requests, ensuring tasks are delivered accurately and on time. Monitor live campaigns and flag performance issues, errors, or anomalies. Assist with campaign reporting by pulling data and supporting performance reports. Work closely with Marketing, Product, Data, and Support teams to ensure campaigns are aligned and correctly implemented. Maintain organised documentation for campaigns, processes, and learnings. Stay informed on crypto, fintech, and CRM best practices to support campaign execution. Adapt quickly to changing priorities and fast-paced requests while maintaining attention to detail.

WHAT WE'RE LOOKING FOR:

We recognise that strong community managers come from diverse backgrounds. If you meet most of the requirements below and are excited about the role, we encourage you to apply.

Essential:



Degree in Marketing, Business, or a related field (or equivalent practical experience). 1-2 years' experience in CRM, email marketing, or marketing operations. Strong organisational skills and high attention to detail. Comfortable executing repetitive or operational tasks with consistency and accuracy. Ability to manage multiple ad-hoc requests and shifting priorities. Customer-focused mindset with an understanding of how CRM impacts user experience
Interest in crypto, Web3, or fintech.
Comfortable working independently while collaborating closely with a wider team. Available to work on a part-time basis (up to 25 hours per week), across five days per week.

Desirable:



Hands-on experience with CRM or marketing automation tools (e.g. Braze, HubSpot, Salesforce, Iterable, or similar). Basic experience with data analysis, reporting, or campaign performance tracking. Experience working in fast-paced, startup, or remote-first environments.

Behaviours:



Reliable, organised, and execution-focused. Detail-oriented with a strong sense of ownership. Proactive and responsive to ad-hoc requests. Collaborative and open to feedback. Adaptable and comfortable working in a fast-changing environment. Curious and eager to learn.

WHAT YOU'LL GET:

Great time off policy. Flexible working hours and remote working. Annual training and development allowance. Career progression opportunities within a fast-paced FinTech environment.




Benefits will vary slightly based on the location you are hired in - we ask all candidates to keep this in mind.

ABOUT US:

We're Wirex and we're not like anyone else. Why? Because we always do things our way, before anyone else does them - like creating the first ever debit card that lets you pay with crypto, making it easier for ordinary people to access DeFi-powered savings and setting up the world's first cryptocurrency rewards scheme.



Our vision is a world in which everyone can enjoy the benefits of digital currency - everything from the power to send money around the world near-instantly without breaking the bank to buying, storing and exchanging 40+ top tokens on a secure, easy-to-use platform at some of the best rates in the industry.



We must be doing something right, because more than 6 million people across 130 countries are helping to change the world by using Wirex.

DIVERSITY AND INCLUSION

You don't need to meet every requirement to apply. If you share our values and are passionate about engaging users in online communities, we encourage you to apply. We celebrate individuality and are committed to building a diverse, inclusive workplace.