Job Description

Virgin Active have long committed to inspiring both new and current members to live an active life. There is a whole lot more to Virgin Active, there is a number of employees who work behind the scenes to support our clubs in delivering world class exercise experiences. We are looking for a Active Host to join our Team.



As Active Host, you will have excellent service, safety and standards will be at the forefront of your daily operation.

The role:

Fully proficient in navigating operating systems and the administration required to record tasks. To create and drive a fun and effective engagement calendar to delightfully surprise our customers To have direct responsibility for all management duties in reception including ensuring your equipment and tools to
do your job are in good working order
As a host, your smile, professionalism, and personable manner, will be the leading behaviour every time a Virgin Active team member, learner, or external partner enters the building, or makes contact with the support office Building relationships at all levels will be the corner stone of this role. The standards, cleanliness and premium look and feel of the support office will be a key responsibility for you, as
well as everyone at the club. You will be proactive and proud to keep the club on brand.

What qualities does a Active Host need to join Virgin Active?

Ensure the club telephony system is fully serviceable and correctly maintained at all times. Carry out the weekly banking process, including reconciliations to ensure that incomings and outgoings are in
balance and any discrepancies promptly accounted for.
Provide reporting on Academy lead management & proactive solutions on how to further promote courses. Produce weekly support office people CSAT reports to analyse areas we are doing well, and areas our service
could improve on.
As an experience lead, opening and closing the support office, in addition to servicing weekend responsibilities at
times, will be a requirement.
You will act as a member of one team with one goal, will always be yourself, and work hard. Most importantly, you dream big You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing

Our Perks

25 days (excluding bank holidays) annual leave - and we want you take them Access to The Peoples Pension, with our contributions at 3% Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children, ability to take advantage of our Club V. We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions. You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) - Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert. Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions. We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges. Access to ePoints, offering loads of online discounts to retailers. * Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.