Job Description

We are Places Leisure, a Real Living Wage Employer, we run leisure sites across the UK to help people stay active and live their best lives.



We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with active people, supportive people and customer focused people. Our people live and breathe our SPIRIT values; we are the place for spirited people.



So, what are you waiting for? Join a community that cares about you!





More about your role



In your role, you're responsible for delivering outstanding customer service by following our Customer Promises and responding to guests' needs. You'll give safety talks, issue and check equipment, and ensure everyone follows safety guidance--stepping in or escalating when needed. You'll support ski club and holiday activities, promote sessions, help with customer queries, and complete basic cleaning, maintenance, and safety checks. You'll also handle reception duties, including bookings, calls, and general admin.





More about you



You're a confident, approachable individual who thrives in a customer-facing environment. You enjoy working with people of all ages and backgrounds, and you know how to make others feel welcome, safe, and supported. You're proactive, safety-conscious, and comfortable speaking to both individuals and groups. Whether you're giving a safety briefing, helping a guest with equipment, or answering a question at reception, you take pride in delivering excellent service. You're a reliable team player with good attention to detail and a flexible attitude--ready to pitch in wherever needed to ensure smooth operations and a great experience for every visitor.





The benefits



As an employee at Places Leisure you will be eligible for flexible working arrangements, a workplace pension, fantastic benefits such as free facility usage, employee assistance programme and training & development opportunities including accredited learning.


What's next?



If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk



As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.



We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.



If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.



Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.



If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.





If you are a recruitment agency please note we operate a PSL and do not take cold calls.


Safeguarding


At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.



We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.



By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities