Job Description

In this role you will make a difference by carrying out a variety of administrative duties that supports patient care.



You will be covering reception duties, ensuring patient records are updated and provide full clerical services to the team in the ENT department.



We are looking for people who are keen to learn about the different services offered by the department and working with a range of colleagues to support our service users.



You will be joining a friendly team working towards delivering excellent care to our patients.



This role will involve a mixture of reception duties, telephone enquiries and responding to emails.



To support the reception team with welcoming patients

Book and administer patient appointments and follow ups, working with other departments when necessary

To assist the medical secretarial service including word processing, scanning, audio typing, photocopying and the composition of letters. To provide a fast and accurate copy and audio typing service to the department, producing clinic letters and other document

To support the department with administration associated with transferring patients to other providers, assisting with scanning and uploading referrals and supporting outputs from all validation including patient led validation and clinical triage

To liaise with Nurses, Doctors and other members of the multi - disciplinary team to provide a quality service for the patients

To work as part of a team sharing responsibility for the smooth running of the post

To answer telephone queries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate

To develop and maintain computerised data bases and be point of contact for patients and consultants

To make best use of information technology and to be involved with the changing technology as this becomes available

Training will be available to support you to deliver basic hearing aid servicing as required by patients



At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centered care we pride ourselves on.



We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.



A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.



We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!



We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath , learn about our extensive package of staff benefits , and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research .



Please see the attached job description and person specification for more information about the role.