Job Description

Company Overview

OpusApeiro is a rapidly growing SaaS company revolutionising workforce management with our flagship C247 platform and our Copia services. Copia supports businesses in managing outsourced services such as security, cleaning, entertainment, and facilities management through a centralised platform offering supplier oversight, compliance tracking, financial control, and performance reporting.

As we continue to scale, we are seeking a motivated Admin Assistant to join the team and support the delivery of exceptional third-party service outcomes.

The Role

The Admin Assistant is a junior-level role within the growing Enterprise/ Copia function. The position is ideal for an individual looking to launch their career in a dynamic and collaborative environment.

You will play a vital part in supporting our clients by ensuring the accurate handling of supplier data, resolving operational and financial queries, and delivering exceptional customer service. With a strong focus on communication, process compliance, and attention to detail, you will be the first point of contact for a range of service-related issues, while helping uphold our high standards of service delivery and transparency.

This is a varied role best suited to someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to develop their skills and grow within a supportive team.

Operational Responsibilities

Respond to incoming customer calls and tickets related to payment queries, bookings, and system issues. Monitor key systems and accurately log and maintain data entries. Follow defined processes on behalf of clients and stakeholders to ensure consistent service delivery. Provide first-line support for our broader product and service offering. Support entertainment booking fulfilment, ensuring timeliness and accuracy. Manage and reconcile payment and charge queries through internal business systems. Utilise Power BI dashboards to resolve queries and highlight anomalies. Ensure internal workflows and systems are updated with accurate and timely information.

Training and Development

Comprehensive training will be provided across:

Company processes and internal systems. Data analysis and cost reconciliation. Microsoft Excel and Power BI. Customer service skills.
Ongoing development opportunities exist within the team for individuals looking to grow their career in technical or analytical domains.

Required Qualifications, Capabilities, and Skills

Experience in a customer service or service desk role. Strong attention to detail and ability to prioritise workload effectively. Excellent verbal and written communication skills. Calm under pressure with a professional tone when handling incidents. Strong time management and reliability. Confident user of Microsoft Excel and Word. Basic experience in data analysis or business systems. Problem-solving mindset with a technical aptitude for working with software tools.

Desirable Experience

Exposure to Power BI or Microsoft 365 administration. Interest or experience in data analysis or business intelligence tools.

Hours

You will be required to work 40 hours per week based out of our Bristol office. Shifts are Monday to Friday, with working hours falling between 08:00 - 18:00.

Compensation & Benefits

Salary: 26,000 per annum Job Type: Full-time, Permanent Location: Castlemead, Bristol, BS1 3AG

Employee Benefits Include:

Company pension Private medical and dental insurance Discounts on major brands Health & wellbeing programme Regular company events

Additional Requirements

Due to the nature of our client industries and data sensitivity, successful applicants will be subject to BS7858 screening. This includes a DBS check and verification of the last 5 years of employment, conducted by our internal vetting team. Consent to these checks is required.

Work Location: In-person, based at our Bristol office.

Reference ID: Enterprise

Job Type: Full-time

Pay: 26,000.00 per year

Schedule:

Monday to Friday
Ability to commute/relocate:

Bristol BS1 3AG: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Reference ID: Enterprise

Job Type: Full-time

Pay: 26,000.00 per year

Benefits:

Company events Company pension Health & wellbeing programme Private dental insurance Private medical insurance Store discount
Schedule:

Monday to Friday
Ability to commute/relocate:

Bristol BS1 3AG: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Reference ID: Enterprise