Job Description

Are you a positive, highly motivated individual?

We are looking for an enthusiastic and well organised person, with a talent for remaining calm under pressure and who can deliver excellent customer service when dealing with members of the public.

Are you looking for an interesting job with lots of variety?

You will join a small, friendly team, who have a busy and exceptionally varied role. You will be handling telephone calls and email enquiries, and creating and managing cases on our bespoke IT system. We also undertake traditional administrative tasks, incl use of MS365, and Office Word, Excel.

Who we are looking for

We are looking for a self-motivated, confident team player who has excellent communication skills for liaising with customers, local businesses and external agencies. You will need to have the ability to accurately process payments and to be confident when dealing with members of the public. You will be able to prioritise your workload and we will offer training, guidance and support in all areas of the work. Will consider part time applicants and/or full time applicants

What's in it for you?

25,204 - 26,531 (or pro rata)(pending pay award) 24-26 days annual leave plus bank holidays. Plus, an additional 5 days for 5 years local authority continuous service Hybrid Working which will involve working at Appletree Court as well as homeworking Local Government Pension Scheme and AVC provision Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees) Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants A Cycle to Work scheme which could save you around 40% on cycles and accessories

About us

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.



At NFDC we believe that all our employees make a valuable contribution to the work of the council and that's why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought and self-development promoted. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance. We're keen to support career development and help all colleagues to be the best they can be.



We are proud of our values, please watch this short video to find out more. LEAF Learning Empathy Ambition Fairness (youtube.com)



If you're ambitious and passionate, are driven to deliver high quality public services, and want to be part of our team which you can nurture and develop, we welcome your application.



Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC

If you're interested

Please see the candidate booklet for more information about working at the Council and the job description.



If you are interested in this position and meet the criteria, we would be happy to hear from you.



For further information - or an informal discussion regarding the position - please contact Becky Davies on 02380 285804


Closing date: Sunday 1st June - 11pm


Interviews will be held w/c 9th June