Job Description

The role

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Admin & Claims Assistant (Part time/Permanent)

23-27K DOE (Pro Rata)

Permanent Contract

Location: Newtownards and/or Saintfield

Mon-Fri - flexible days/hours to be agreed - Min 25 hours a week

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

We are one of NFU Mutual's Agencies, covering North and East Down and based in offices in Newtownards & Saintfield. We have excelled in providing a first-class service to our ever-increasing portfolio of diverse business and personal clients in the insurance, financial services and risk management sectors. We're proud to build long-term relationships with our customers and employees alike -- offering a workplace where you can grow, develop, and truly make a difference.

About the role:

This is a new role within the agency, reflecting our plans for growth and expansion of which full training and development will be provided:

Key Responsibilities


Handle reception duties, greeting customers and managing enquiries in person and by phone professionally and efficiently Prepare renewal documentation for dispatch, including postage. Manage insurance claims from initial notification through to resolution providing exceptional customer support. Order and maintain office supplies to ensure smooth operations. Provide administrative support to the agency, including ad hoc duties and project assistance.

About you:

A real people person with drive, energy and enthusiasm. Strong interpersonal skills, communication skills, & relationship building abilities. Pro-active and the ability to work independently Experience of and an understanding of the insurance/financial services sector preferable, but not essential. Excellent organisational and problem solving skills. Strong IT literacy skills.

Qualifications required:

Minimum - Maths and English GCSE (or equivalent) at Grade C or above Desired - A levels &/or degree (or equivalent) Please clearly state all individual qualifications on your application

Benefits

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Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices Long-term career development opportunities Competitive salary Pension Contributions Membership Plus discount scheme Birthday additional holiday Up to 25 days holiday per annum (plus bank holidays)


If you're ready to take the next step in your career and join a trusted, community-focused organisation, we'd love to hear from you.



Send your CV to: Niamh_hall@nfumutual.co.uk

Call: 02891 814218 for more information.

Closing date for all applications: Mon 26 Jan 2026 at noon.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.