Job Description

Job Summary

We are looking for a highly organized and proactive individual looking for a full-time role in a fast-paced, entrepreneurial environment. We are an online retailer specializing in saunas, plumbing items, water tanks, wood-burning stoves, and more. We are looking for a key team member to join us at our office in Daventry.

This role is ideal for someone who can manage multiple tasks efficiently, has a keen eye for detail, and is a great communicator.

Key Responsibilities:

Customer Communication:

Proactively call customers to provide updates, rearrange delivery schedules, and assist with any transport-related inquiries.

Data Entry:

Accurately input and maintain customer information, order details, and sales records in our database.

Administrative Support:

Assist with general office administration to ensure smooth daily operations.

Problem Solving:

Act as the first point of contact for customer inquiries via phone and email. Resolve issues in a professional and timely manner.

What We're Looking For:

Previous experience in an administrative or customer service role is preferred. Excellent communication skills, both written and verbal, with a confident telephone manner. Strong organizational skills and the ability to multitask in a fast-paced environment. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). A proactive, positive attitude with a strong work ethic. Ability to work independently and as part of a small, dynamic team. Extra Hours may be applicable in the future.

Hours & Location:

Schedule:

Full time, 8:30 AM to 5:00 PM, Monday to Friday.

Location:

This is an in-office position at 25 Cottesbrooke Park, Daventry, NN11 8YL.
Job Type: Full-time

Pay: From 12.21 per hour

Language:

English (preferred)
Work Location: In person