Job Description

To provide leadership and daily management for the Radiology central administration team, ensuring timely and accurate coordination of reception, referrals, and reporting. The post holder will oversee performance monitoring, rota coordination, complaints management, and escalation processes to maintain compliance with national targets and patient safety standards. This role is critical to supporting DM01 and RTT performance and ensuring efficient delivery of imaging services.



Please be advised that sponsorship is not eligible for this post.

Closing Date:

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.



Oversee day-to-day administrative management of the department in line with Trust and national policies.



Act as a key resource for staff, providing guidance and supporting training development.



Represent the department at meetings and contribute to strategic planning.



Lead recruitment, retention, and performance management of administrative staff.



Manage sickness reviews, disciplinary and grievance processes.



Maintain effective internal and external communication systems.



Implement and review policies, processes, and IT systems for efficiency.



Coordinate cancer pathways, referrals, and outsourcing; monitor waiting lists and PTLs to prevent breaches of DM01, RTT, and KPIs.



Manage Datix incidents and complaints, ensuring compliance and timely resolution.



Produce weekly performance reports and oversee rota management.



Undertake project work, data analysis, and reporting.



Ensure accurate patient data input and compliance with Trust standards.



Support service improvement initiatives and share ideas for development.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.



We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.



Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.



We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)



By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.



The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



Assume overall responsibility for the administrative business-as-usual management of the department with specialist knowledge in line with service requirements.

Act as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures.

Participate in developing and updating local and Trust-wide training packages in line with National guidance.

Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources.

Responsibility for departmental performance including participation in setting objectives and standards.

Represent the department in appropriate forums.

Continuous review and updating of administration policies and procedures and supporting documentation and systems.

Implement and develop new processes and guidance for efficient and effective operation of processes within the Department and Trust.

Liaise with ICT helpdesk to raise technical issues relating to departmental IT systems.

Lead recruitment, retention and selection of administrative staff including preparation of documentation.

Manage sickness reviews, disciplinary, capability and grievance issues as required.

Ensure effective internal and external communication systems within the department and Trust-wide.

Provide an effective communication system both within the team and to internal and external agencies.

Motivate and persuade staff regarding changes to procedures and current practice.

Liaise with GP surgeries, leads and specialties to ensure issues are resolved and information is communicated.

Undertake project work including data collation, manipulation and reporting to produce reports and spreadsheets.

Utilise relevant Trust IT systems ensuring accurate patient data input in line with guidelines.

Share ideas for potential service improvement.

Coordinate cancer pathways including escalation of long waiters and timely scheduling of scanning and reporting.

Ensure timely allocation and processing of referrals including outsourcing coordination.

Manage Datix incidents and complaints related to the central admin team ensuring compliance and timely resolution.

Oversee appraisals, sickness reviews and performance management for the central admin team including medical secretaries, support secretaries and reception staff.

Ensure reception and admin rotas are published and adequately covered to maintain service continuity.

Produce and manage weekly performance reports.

Monitor and validate waiting lists and PTLs to prevent breaches of DM01, RTT targets and internal KPIs.

Support service improvement initiatives and maintain compliance with Trust policies and standards.



For further details please see the attached job description.