Job Description

Main Duties of a GP Receptionist Patient Reception and Enquiries Welcome patients and visitors in a polite, professional, and compassionate manner. Handle patient enquiries both in person and over the telephone. Provide information about practice services, policies, and procedures. Appointment Management Schedule, cancel, and amend patient appointments using the clinical system.



Ensure appointments are booked appropriately according to patient needs and GP availability. Communicate any delays or changes to patients in a courteous and timely way. Administrative Support Maintain and update patient records accurately on the practice system. Process repeat prescription requests and pass them to clinicians for review.



Handle incoming and outgoing correspondence, including emails, letters, and internal messages. File and scan medical documents as required. Patient Confidentiality and Data Protection Handle all patient information with strict confidentiality in line with GDPR and practice policies. Ensure secure storage of medical and administrative records.



Team and Clinical Support Work collaboratively with doctors, nurses, and other staff to support daily operations. Assist clinicians with administrative tasks when needed (e.g., printing, document retrieval). Escalate urgent issues or safeguarding concerns to the appropriate clinician or manager. Customer Service and Communication Provide high-quality service by listening to patients and addressing concerns appropriately.



Manage challenging situations calmly and professionally. Promote a positive image of the practice at all times. General Office Duties Open and close the reception area following practice procedures. Ensure waiting areas are tidy, safe, and welcoming.



Participate in team meetings and training sessions as required.