Job Description

Are you an organised, driven, people-leader with experience in bridging finance, ready to take ownership of admin operations and support a fast-paced sales team at West One Loans?



Do you thrive on improving processes, training others, and ensuring sales teams have the tools, data, and support needed to achieve outstanding results?

If so, apply today and take the next step in your underwriting career with West One.

As an Admin & Sales Support Manager you will be a key figure in the bridging sales team in the delivery of the teams sales objectives. You will be responsible for oversight and management of the administration function but with spans of responsibility over the sales team, ensuring new members of the team are trained on the operational functions of the bridging sales division and drive forward the performance of the team.


You will be required to assist the administrators to ensure SLA's are met for all the admin responsibilities and work with the wider team to strive for the most streamlined customer journey, promoting best practise and areas of improvement.


The role will include administrative tasks which support the wider team to include sales reporting and management information, incentive management, maintenance of sales and origination systems, sales aids and competitor analysis.


As a manager, you will require the knowledge to be able to support introducers and handle bridging, development and commercial mortgage queries to provide impeccable service and maximise sales opportunities as an extension to the sales team.


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Key Accountabilities

Onboarding and training of new starters in the sales team to include basic criteria, systems, processes and giving them the required foundations to operate in their position. To assist the sales team in delivery of new business targets by ensuring all essential administrative functions are completed within agreed SLA. Devise training material to deliver to the team and produce sales aids to support delivery of the sales teams objectives. Produce and distribute sales MI to the team as scheduled or as required to stakeholders or the regional teams. Have oversight and manage the workload and effectively prioritise requests to support the sales team in meeting business targets, completing tasks personally where required. Speaking to our introducers and handling queries to provide impeccable service and maximise sales opportunities as an extension to the sales team. Onboarding and maintaining introducers/intermediaries/brokers on all systems, ensuring we have the relevant documentation and they have the required permissions and licences to transact with West One. Ensure knowledge of wider group products and criteria to identify opportunities for cross product sales. Ensuring that systems are kept up to date, accurately recording the discussions/activities. Maintain knowledge of general market as applicable/where enables and/or impacts sales e.g., basic mortgage definitions, current mortgage market trends/news. This list is not exhaustive and the duties are liable to change from time to time in line with the needs of the business
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Skills & Competencies

Pass internal competency tests post induction Excellent communication skills written and verbal which is essential for managing a team, liaising with key stakeholders and communicating with clients Ability to multi-task and prioritise the workload to ensure SLA's and new business targets are met Excellent attention to detail, being able to identify any errors to ensure accurate information is created and recorded within internal systems Able to identify and highlight areas of opportunity or improvement and implement these Intermediate used of MS Excel to be able to create, provide and maintain management information Approachable, resilient and flexible, ability to stay calm and be comfortable working under pressure
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Knowledge & Qualifications

Experience within an administrative or sales role in financial services or bridging finance Previous experience in personnel management PC Literate with a good knowledge of Outlook, Word and PowerPoint Intermediate MS Excel knowledge
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Personal Attributes

Approachable and self- motivated Excellent communication skills Resilient and flexible Team Player

Why Join Us?

At West One, we're growing quickly and looking for talented people to join our journey. You'll receive the training, tools, and support you need to succeed, with clear career development opportunities.


Alongside this, we offer a competitive benefits package, including private medical healthcare and paid volunteer days.

If you're ready to take the next step in your career and make an impact in specialised property finance, apply today and grow with us!