Job Description

Job Advert

Join AX where our people and purpose drive us forward

At AX, we're passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.



Our values

Inspired to Innovate, Always Respectful, Fully Accountable,

and

Delivering Delight

are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We're a team that values care, quality, and customer satisfaction. You'll be part of a supportive environment where your work is appreciated, and your development is encouraged.

What you'll be doing

At AX, we are looking for an

Admin Support Advisor

to provide an efficient and all-encompassing telephone and administrative support service to AXcustomers and our New Claims teams. The responsibilities are a blend of telephone-based and general administrative duties, with the higher time spent managing the calls coming into the business.


This role can often be the very first interface with current and potential new customers, and as such you will act as a key 'face of the business' for AX.


Your role could see you distributing callers through to the relevant department or individuals, taking some key details from first time callers with new claim enquiries or updating our internal claims systems and managing email enquiries.


If you love telephone work but would welcome the opportunity to manage a blend of tasks, including administrative support, then this could be the role for you.


In this role you will be required to attend the office for a minimum of 2 days per week.

Key responsibilities

To undertake switchboard duties; receive incoming calls from AX's partners and customers and direct as required to internal colleagues or take clear messages ensuring they are communicated appropriately. To prepare all outgoing post for dispatch, on time daily. To scan all incoming documentation onto the internal system and allocate to correct departments. To ensure filing and paperwork is dealt with and kept up to date. Other general administrative tasks to support internal departments

What you'll bring

Adaptable, empathetic, and with great attention to detail. Experience within fast paced customer service role - ideally phone-based customer service environment preferred. Clear verbal communication skills Good written communication skills, capturing a clear logical summary of situations. The ability to prioritise, recognising importance and urgency and work to tight deadlines and to work under pressure. Able to work on own initiative as well as support team and departmental goals and objectives The ability to prioritise recognising importance and urgency Able to effectively multi-task whilst ensuring customer experience is not compromised A flexible attitude and approach Ability to work on own initiative Intermediate IT Skills and competent in Microsoft applications (Excel / Outlook / Word) Ability to demonstrate commercial awareness Demonstrate behaviour in line with Company values; Inspired to Innovate, Always Respectful, Fully Accountable, Delivering Delight.

What we offer

A salary of 24,192 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year.

Wellbeing, diversity

and

Inclusion

For the second year in a row, we are proud to share that we've won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.



We have also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.



If our values resonate with you and you're excited about this opportunity, even if your experience doesn't perfectly match, we'd love to hear from you. You might be just who we're looking for.