Job Description

Job description

At Energy Angels, we're on a mission for all home moves to be powered up by us! Our innovative free service aims to remove energy related issues and reduce costs for landlords and home movers.

We take pride in our friendly team and supportive culture. If you're looking to be part of a purpose-driven company where your work truly makes a difference--this is your opportunity.

The Admin Support role ensures smooth daily operations by managing accurate data entry, coordinating communications with partners and suppliers, and providing essential support to the Customer Success Manager.

Key Responsibilities:

Accurately enter, update, and maintain data in the company databases and software systems, ensuring data quality. Manage incoming and outgoing correspondence, including emails and phone calls, ensuring timely responses. Lead in the management of the daily data files sent to suppliers, ensuring they have been received and processed. Utilise software tools to import and export data efficiently, ensuring data integrity during these processes. Engage in effective collaboration with partners to confirm access instructions for the successful installation of smart meters. Collaborate with team members to clarify data entry requirements and to resolve any discrepancies promptly. Process all RTI requests, ensuring they are posted to partners within the agreed timescales. Identify opportunities for process improvements related to data entry and administrative tasks, making recommendations to management.
About You:

Previous experience in the energy or social housing sector is preferred but not essential.

A minimum of 2 years of administration experience in a call centre or office setting is preferred.

Driven to achieve the right resolution on the first attempt, always seeking the most effective solutions efficiently.

Highly organised, self-motivated, and able to work independently.

Great attention to detail with a strong focus on providing excellent customer service.

IT literate with a good working knowledge of Microsoft Office and comfortable navigating various online software programs.

Excellent communication skills are essential; you should be able to address customer queries clearly, confidently, and professionally.

Strong work ethic and willingness to support call and online queries throughout the day.

Ability to adapt to changing priorities and handle multiple tasks simultaneously.

A positive attitude and a willingness to learn and grow within the company.

What we offer

Salary 24,150 & performance related bonus

Hours 37.5 hours a week - Monday to Friday 8.30am - 5.00pm

Private Health Care

Full in-depth training, both at start point and at regular intervals throughout your progression.?

Benefits:

Company pension

Private medical insurance

Hybrid Working

23 days + bank holidays

Holiday Reward Scheme

Holiday Purchase Scheme

Ability to commute/relocate:

Wolverhampton, WV2 4AT: reliably commute or plan to relocate before starting work (required)

Don't just take our word for it...We take pride in our dedication to fostering a strong community. We encourage you to reach out to our organisation to hear first hand feedback from our employees call 01902 585500.

Job Types: Full-time, Permanent

Pay: 24,150.00 per year

Benefits:

Company pension Private medical insurance
Ability to commute/relocate:

Wolverhampton WV2 4AT: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 2 years (required) Data entry: 1 year (required) Customer Service: 1 year (preferred)
Work Location: In person